消费零售行业应该如何进行数字化转型？
更灵活的工单分配机制，实现了工单在有效工作时间内的自动分配，及时准确的工单分自动分配机制，提升工单及时回复率；
加强对零售商的管理，形成巡店闭环管理；
售后管理，信息留痕，作为后续统计分析的数据源；
上线机器人满意度评分系统，提升店铺好评率；
物流异常工单及时处理，实时记录并跟踪物流异常工单；
为实体店铺建立在线商城，提供网上购物和无缝的多渠道购物体验；
同时通过数据分析和人工智能技术，实现个性化的商品推荐和精准营销；
……
这些新技术的应用对传统零售行业产生了巨大影响。
翻译：
The flexible work order distribution mechanism realizes the automatic distribution of work order within the effective working time, and the timely and accurate work order automatic distribution mechanism improves the timely response rate of work order;
Strengthen the management of retailers and form closed-loop management of store patrol;
After-sales management, information retention, as a data source for subsequent statistical analysis;
Online robot satisfaction rating system, improve store praise rate;
Logistics abnormal work order timely processing, real-time record and track logistics abnormal work order;
Build an online mall for physical stores, providing online shopping and a seamless multi-channel shopping experience;
At the same time, through data analysis and artificial intelligence technology, personalized product recommendation and precision marketing;
…
The application of these new technologies has had a huge impact on the traditional retail industry.
