首席信息官们应该关注其最新的名称“IT for sustainable growth”，通过关注三个关键战略来推动业务转型:“革命性的工作”以赋予员工权力，“负责任的投资”以平衡财务和可持续发展目标，以及“弹性网络安全”以“不限制”地支持业务成果。
Garter的执行副总裁Mary Mesaglio 表示，她对数字化投资仍持乐观态度，最新的危机为首席信息官们提供了另一个“有所作为”的机会。据2023年Cartner调研显示，欧洲、中东和非洲首席信息官们明年手上的IT预算将上升4.4%，略低于预计的6.5%的全球的通货膨胀率。
该报告2000多名是受访者来自全球81个国家，他们均表示，欧洲、中东和非洲的首席信息官们今年剩余时间和明年的重点是业务增长和数字化转型。2023年支出增长最多的领域将包括网络和信息安全（70%）、商业智能和数据分析(53%)、云平台(48%)。大约34%的公司正在增加对人工智能(AI)的投资，24%的公司也在增加对高度自动化的投资。
一、工作革命
Gartner指出了三个“force multipliers”，CIO们应该关注在如何帮助他们的组织成为雇主的首选并实现工作的可持续发展。
- 消除工作中的摩擦：摩擦是指数字化转型工作中遇到的无谓的困难，例如员工原本绩效的降低和员工的离职。要想办法消除这些数字化转型过程中无谓的摩擦，将更多的精力投入到数字化转型过程中，利用数字化转型为企业培养出更敬业、更高效的员工，为企业未来的可持续发展助力。
- 在人工智能上做一定的投资：员工需要一些工具和技术来帮助他们提高工作效率，而人工智能（AI）可以帮助他们处理一些简单且重复的事情，让员工的精力可以放到更有价值的事情上。
- 在常见场景进行试验：在经济困难时期进行创新的组织是“处于领先地位”的，Mesaglio呼吁实践的阶段要公开且在容易看到的地方先进行。Gartner认为其中一个创新领域是远程办公与现场办公的融合。“intraverse”代表一个虚拟办公室，融合了新兴的元宇宙技术，将员工聚集在沉浸式会议中，凸显了此类技术的兴起。Gartner预测沉浸式会议技术在其著名的Hype Cycle图表上不会停滞10年。
根据Gartner的研究发现，只有31%的员工拥有正确完成工作所需的技术。Gartner还认为，IT和人力资源之间如果能加强合作，在工作场景中使用更适合的技术，可以改善员工体验，有利于留住员工。
Mesaglio说:“这为首席信息官们提供了一个巨大的机会。那些能给工作带来革命、用技术赋予帮助员工成长的人将成为雇主的首选。”
二、有效促进公司的可持续发展
根据Gartner对公司董事会调查的最新数据显示，公司最关注的领域是经济，但IT可以促进公司的可持续增长让CEO、董事会和首席信息官在需要将财务业绩与公司当下面临的环境影响结合起来方面达成一致意见。
Gartner的Daniel Sanchez-Reina表示:“从传统的金融角度来看，公司的可持续增长意味着在不承担金融债务的情况下实现可持续的增长。但公司的可持续增长不仅仅是财务业绩。它还包括道德和公司面临的环境也要可持续的增长。现在，让我们把IT加入进来，因为IT促进可持续增长是一套数字投资，这将以有效和负责任的方式带来可持续的财务结果。”
Gartner还确定了另外三个“force multipliers ”，将实现财务和利润的可持续增长：
- 智能互联基础设施(ICI)：将智能互联基础设施等同于智能城市基础设施的空中交通管制系统，Gartner表示ICI结合了网状结构、人工智能、物联网、云、分析和边缘计算，在桥梁、道路和港口等的基础设施之间共享数据。据称投资ICI将促进城市和企业的增长，并改善市民的生活。
- 利用自主采购：为了从供应商生态系统中获得更多价值，并似乎摆脱了费力的RFP,。Gartner表示，自主采购将使用人工智能、机器学习(ML)和自然语言处理(NLP)，让组织能够接触到更广泛的供应商，并以“更可持续、更有利可图的方式”进行采购。Sanchez-Reina认为，这是把采购放在一个摇床上，以找到最好的供应商和服务。
- 通过数字化方式减少能源使用：Gartner认为首席信息官们应该利用云计算、数据和分析来建立一个“基本负荷”即一个关于组织消耗了多少能源的概述。该公司还呼吁IT领导者实施能源和优化系统(EMOS)，通过近实时地做出主动的、以数据为主导的决策来减少能源使用，EMOS能够减少高达15%的能源使用，并让IT领导者在将微电网与ML和AI的进步相结合时将能源卖回电网。
Sanchez-Reina还将这种投资描述为买一送一的战略，将财务业绩、组织环境和社会价值观结合起来，从而让客户、员工和投资者都对此感到满意。但这一概念何时会成为大多数公司的日常还有待观察。不过大多数首席信息官都在往这个方向努力。
三、弹性、可持续发展网络安全视为一种需要进行新型投资的商业风险
尽管企业都希望在新领域进行数字化投资，但这也意味着会带来新的信息安全风险。例如有的人会担心因为俄罗斯侵入乌克兰的事件会导致明年的信息安全费用会被降低。
通过Gartner在2022年对董事会进行的一项调查发现，88%的董事会现在会将安全视为一种商业风险，而不仅仅是技术风险，这也就意味着“企业需要开始将能进行弹性处理的、可持续发展的网络安全视为一种需要进行新型投资的商业风险”Gartner的Ed Gabrys表示。
另外Gartner用三个“force multipliers”确定了组织的长期竞争优势:
- 管理易被攻击的页面：Gartner表示，外部攻击面管理(EASM)可以发现脆弱的面向外部的资产。该公司还呼吁首席信息官实施软件组成分析，以了解软件供应链的漏洞，并利用成熟的威胁情报平台来确定优先级并修复它们。
- 保护业务成果和客户：企业应该通过确定识别业务对技术依赖关系来直接看到什么是对公司来说最重要的业务或任务结果。
- 使用结果驱动的度量标准和保护级别协议：结果驱动的度量标准试图将安全问题与业务影响结合起来，因此组织可以决定其风险偏好以及它想要投资多少来解决问题，例如补丁管理。Gartner表示:“组织应该投资于实现保护级别的结果，而不是工具的实施。”
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原文：
During the opening keynote at the recent Gartner IT Symposium in Barcelona, Gartner analysts said that CIOs should look to its latest moniker, IT for sustainable growth, to drive business transformation by focusing on three key strategies: ‘revolutionary work’ to empower the workforce, ‘responsible investment’ to balance financial and sustainability objectives. And ‘resilient cybersecurity’ to support business outcomes “without constraining them”.
Gartner’s managing VP Mary Mesaglio said she remained optimistic for tech investments. With the latest crisis offering CIOs yet another opportunity to “make the difference”. But released the next day, the 2023 Gartner CIO and Technology Executive Survey revealed that EMEA-based CIOs expect IT budgets to increase 4.4% on average over the next year. Somewhat lower than the projected 6.5% global inflation rate.
The report, which surveyed over 2,000 respondents across 81 countries, says that EMEA CIO business priorities for the remainder of 2022 and next year are growth and digital transformation, with the top areas of increased spending in 2023 including cyber and information security (70%), business intelligence and data analytics (53%), and cloud platforms (48%). Approximately 34% are increasing investment in artificial intelligence (AI) and 24% in hyper-automation as well.
Revolutionise work
Gartner has identified three ‘force multipliers’ that CIOs should focus on to help make their organisation an employer of choice, and to create sustainable performance in the workplace:
- Take the friction out of work: Friction is when work is unnecessarily hard and degrades employee performance and staff retention. By removing it and investing in digital skills, analysts believe organisations can create a more engaged workforce that’s better equipped to sustain future performance.
- Invest in AI augmentation: Employees require tools and technologies that empower them and increase the impact of their work. Analysts say AI can increase the impact of employees by extending their reach, range and capabilities.
- Experiment with the “highly visible and highly hyped”: Gartner repeatedly pointed out that organisations that innovate during tough economic times “stay ahead of the pack”, with Mesaglio in particular calling for such experimentation to be public and visible. Gartner believes one such area for innovation is in the fusion between remote and office working, with the ‘intraverse’ representing a virtual office incorporating emerging metaverse technologies to bring employees together in immersive meetings. Highlighting perhaps the nascency of such technologies, Gartner predicts that immersive meeting technologies will not plateau on its renowned Hype Cycle chart for up to 10 years.
Citing its own research, which found that only 31% of employees have the technology they need to do their jobs properly. Gartner analysts also believe that a greater collaboration between IT and HR. And better technology in the workplace, could lead to an improved employee experience that would, in-turn, benefit staff retention.
“This provides a tremendous opportunity for CIOs to make the difference,” said Mesaglio. “Employers who revolutionise the work and empower their workers with technology will become the employers of choice.”
Responsible investment
Gartner’s latest data from its board of directors survey shows that its top focus area is the economy. But IT for sustainable growth does at least hint at CEOs. Boardrooms and CIOs being in unison about marrying financial performance with environmental impact.
“Sustainable growth in traditional financial terms means growth that is repeatable without taking on financial debt,” said Daniel Sanchez-Reina, VP analyst at Gartner. “But sustainable growth is more than just financial results. It also includes ethical and environmentally sustainable growth. Now, let’s add IT into the mix. IT for sustainable growth is a set of digital investments that delivers repeatable financial results in an efficient and responsible way.”
Gartner identified three more force multipliers that will create both financial and sustainability returns:
- Intelligent connected infrastructure (ICI): Equating intelligent connected infrastructure to an air traffic control system for smart city infrastructure, Gartner says ICI combines mesh fabric, AI, IoT, cloud, analytics and edge computing to share data among otherwise ‘silent’ infrastructure, such as bridges, roads and ports. Investing in ICI would supposedly increase growth for cities and businesses, and improve the lives of citizens.
- Leverage autonomous sourcing: In a bid to drive more value from the vendor ecosystem, and seemingly move away from laborious RFPs, Gartner says that autonomous sourcing would use AI, machine learning (ML) and natural language processing (NLP) to give organisations access to a much wider range of suppliers – and purchase in a “more sustainable, profitable way.” Sanchez-Reina suggested this was putting procurement in a shaker to find the best supplier and service.
- Digitally reduce energy usage: Gartner believes that CIOs should use cloud, data and analytics to establish a “base load” – an overview of how much energy the organisation has consumed. The company also calls on IT leaders to implement an energy and optimisation system (EMOS) to reduce energy usage by making proactive, data-led decisions in near real-time, with EMOS able to reduce energy use by up to 15%, and for IT leaders to sell energy back to the grid when combining microgrids with advances in ML and AI.
Sanchez-Reina also described such investment as a two-for-one strategy, bringing together financial performance with an organisation’s environmental and social values. Thereby appeasing customers, employees and investors. But a timeline for when this concept will become an everyday reality for most organisations remains to be seen when today most CIOs are struggling to get on top of sustainability.
Resilient cybersecurity
Despite the clamour for new digital investments, Gartner’s analysts did recognise that this would represent a new cybersecurity risk. With some attributing the increased spending in security over the next year down to ongoing uncertainty regarding Russia’s invasion of Ukraine.
A 2022 Gartner survey of board directors found that 88% of boards now view security as a business risk. Not just a technical one, meaning that “organisations need to start treating resilient, sustainable cybersecurity as a business risk that needs new types of investment.” Said Ed Gabrys, VP analyst at Gartner.
Three more force multipliers identify competitive advantages for organisations in the long term:
- Manage the attack surface: Gartner says external attack surface management (EASM) can discover vulnerable external-facing assets. The firm also calls on CIOs to implement software composition analysis to get visibility into software supply chain vulnerabilities, and leverage maturing threat intelligence platforms to prioritise and fix them.
- Protect business outcomes and customers: Organisations should prioritise their most important business outcomes by identifying technology dependencies that have a direct line of sight to their most important business or mission outcomes.
- Use outcome-driven metrics and protection-level agreements: Outcome-driven metrics attempt to align security concerns with business impact, so the organisation can decide its risk appetite and how much it wants to invest to solve the problem, like patch management, for instance. Gartner is benchmarking 16 ODMs that organisations can use to compare their protection levels to their peers. This creates an outcome-based priorities and investments roadmap. “Organisations should invest in achieving protection-level outcomes, not the implementation of tools,” says Gartner.
本文由数字化转型网翻译而来，文章翻译：数字化转型网郑亚茹；翻译审核：数字化转型网默然。
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