导语
在新的一年开始时，要迎头解决最具挑战性的问题。以下是IT领导人在2023年必须解决的一系列优先级别最高的事项。数字化转型网szhzxw.cn
欢迎来到 2023 年。随着新的一年的到来，CIO 正面临着一系列具有挑战性的任务，他们要在越来越不可预测的时代努力实现 IT 生产力和效率的最大化。
商业和 IT 咨询公司 Centric Consulting 的 CIO 服务负责人 Troy Gibson 认为，过去几年，随着技术项目、预算和人员配置的增长，CIO 的工作重点曾经是为最大限度地提高机会而加快进入市场的速度。现在已经不是这样了。他指出：“随着经济重心转向成本控制，CIO 们将不得不想办法继续取得同样的成果的同时，降低自己出错概率。也就是说，团队的执行力将成为关键。”数字化转型网szhzxw.cn
由于同时面对原有的困难以及新生挑战，IT 领导人必须重新评估他们的业务和技术战略，并在必要时进行调整，最终得以应对快速发展的业务和经济问题。下面这 8 个方面，应该给予重点关注。数字化转型网szhzxw.cn
一、培养韧性数字化转型网szhzxw.cn
这将是许多 CIO 今年的首要任务，因为他们面临着可能的经济衰退和持续的劳动力短缺。全球管理咨询和战略咨询公司 Zinnov 的首席顾问 Peter Kirkwood 说：“由于技术可以深入企业的每个方面，因此，技术将在实现业务韧性上发挥关键作用。”数字化转型网szhzxw.cn
Kirkwood 指出，关键的 IT 技术，特别是网络安全、人工智能和机器学习方面的技格，长期以来一直供不应求。目前的劳动力短缺正在加剧对这些专业人员的需求。他说：“用技术建立弹性将使 CIO 的思维超越自己的团队，帮助他们解决整个公司面临的挑战。拥有正确的技术可以产生涟漪效应，赋予员工权力，从而实现员工满意度和卓越的体验。”数字化转型网szhzxw.cn
二、提高业务的紧密度和一致性数字化转型网szhzxw.cn
业务紧密度使 CIO 能够提高他们的相关性，增强他们提供商业价值的能力。Salesforce 公司的 CIO 和执行副总裁 Juan Perez 说，IT 领导人可以通过将新的技能和运营流程纳入高管层面的交流来提高业务紧密度。数字化转型网szhzxw.cn
CIO 们应该通过充分了解他们的同事正在处理的优先事项、痛点、流程、投资和技术开始这一过程。Perez 说：“至关重要的是，CIO 有必要了解在销售、服务、营销、商务、IT、人力资源、财务等领域发生的一切。”
在任何经济环境中，通过自动化和人工智能工具提高业务一致性，同时提高效率和生产力都是重要目标。Perez 指出：“但是，在 CIO 帮助他们的企业度过充满挑战的时期时，这种一致性更是尤其重要。”
三、技术资产合理化
在过去的十年里，企业迅速将强大的技术和基于云的服务增加到投资组合中。VMware 公司的 CIO，Jason Conyard 警告说，由于企业不太可能淘汰这些新工具所要取代的遗留系统，因此形成了一个由冗余应用程序和系统组成的复杂网络。
Conyard 指出，整个行业都在努力减少技术和数据债务，并将这些资源重新分配给未来的建设。他说：“CIO 将寻求合理化他们的技术资产，以减少不必要的成本和维护，并最大限度降低在安全攻击和隐私暴露上的风险。”
四、与业务目标保持一致数字化转型网szhzxw.cn
Bill Cassidy 是纽约人寿保险公司的 CIO。他认为，为了在如何部署技术能力以实现企业目标方面达成一致，企业必须建立公开、透明和协作的工作会议。他补充说：“所有参与者都需要表现出强大的沟通能力，包括有效的倾听，以正确权衡一种执行方式和另一种执行方式的利弊和权衡。”数字化转型网szhzxw.cn
Cassidy 指出，在与同事合作时，在增加或更改技术生态系统要素之前，“在头脑中保持深思熟虑的最终状态”非常重要。他说“实现这种明确的最终状态的愿景，需要深入和成功的业务和技术调整。”数字化转型网szhzxw.cn
五、让数据洞察力货币化
Dan Krantz 是电子测试和测量设备制造商 Keysight Technologies 的 CIO。他认为，那些能够成功地根据他们的数据洞察力采取行动的组织将蓬勃发展。为了实现这一目标，他同时建议“CIO 需要将数据的评估和分析作为一门科学学科来对待”。数字化转型网szhzxw.cn
Krantz 建议，IT 领导者应该寻求博士级的人才，同时采用最新的数据挖掘、数据分析和分析工具。他还认为，CIO 们应该创建创建具有低代码可扩展性、直观用户体验和丰富 API 的解决方案，以实现最大的可组合性。Krantz 说：“从人力资源的角度来看，对分析和定量技能人才的需求比软件工程技能人才的需求更紧迫。”
Krantz 警告说，那些不能接受科学地获得数据洞察力的IT领导者将继续陷入 Excel 的虫洞中。他说：“如果这样，那么你很难回避负面的财务数据、竞争中的恶果……”数字化转型网szhzxw.cn
六、拥抱数字化转型
作为知名能源管理和自动化公司施耐德电气的 CIO 兼高级副总裁，Elizabeth Hackenson 认为，CIO 需要在2023年继续推动企业数字化转型。
Hackenson 说：“在施耐德电气，我们专注于改造我们的销售跟踪流程以及人力资源。这意味着我们致力于成为企业的合作伙伴，而且，通过采用简化的现代 CRM、ERP和 HR 系统，向更大的弹性、可持续性和客户价值迈进。” Hackenson 认为，施耐德电气的云计算转型，结合先进的数字技术，将引领公司成为新一代的智能、网络安全的工厂和配送中心。数字化转型网szhzxw.cn
Hackenson 指出，一个有弹性的、为未来准备的供应链是由效率驱动的。她表示：“数字化对于实现整个业务运营的可持续性目标也是至关重要的。”成功的关键在于与所有业务职能部门保持密切的伙伴关系和一致性，并将客户和员工置于每个数字化转型努力的核心。她进一步补充道：“同样重要的是，要找到合适的合作伙伴，他们拥有敏捷的思维方式和对可持续变革的承诺。”
七、网络防御现代化数字化转型网szhzxw.cn
Phil Venables 是谷歌云的 CISO。他认为，为了在 2023 年及以后抵御新出现的网络威胁，IT 领导者应该考虑增加对 IT 现代化的投资。
Venables 预测，在 2022 年观察到的恶意活动的增加并不令人惊讶，而且，在 2023 年只会继续增长。他说：“针对公司网络的网络攻击会产生严重后果，从财务损失或责任乃至使公司声誉受损。”数字化转型网szhzxw.cn
在现代 IT 环境中，安全应该是一个内置的基础设施元素，而不是附加组件。Venables 解释说：“即使面临短期挑战，IT 现代化的长期效益也是至关重要的，也是缓解不断演变的网络威胁的关键。”他认为，遗留的 IT 系统给安全团队提出了重大挑战。他说：“重要的是要认识到，如果组织不首先实现其基础设施和软件开发实践的现代化，也就无法实现组织安全的现代化。”如果没有对 IT 现代化的持续关注和投资，组织将无法实现安全方面的进步的全部收益。
八、少花钱多办事
软件开发公司 Globant 的北美首席技术官 Nicolas Avila 说，2023 年的首要任务应该是利用那些能让企业更快、更灵活地发展的技术。挑战在于如何在一个预算有限的时代实现这些目标。数字化转型网szhzxw.cn
Avila 指出，各行业的预算都在削减。虽然IT领域通常不会受到其他领域同样程度的影响，但是，考虑到技术在保持竞争成功方面的重要性，CIO 们仍然面临着在预算内完成更多工作的需要，而预算可能无法实现所有目标。
Avila 认为，在 2023 年，通过技术进行成本优化将是一个重要的焦点。他说：“这不仅能让企业节省有限的资源，还能让他们重新定义业务流程，使工作变得不那么复杂，更符合劳动力市场的情况。”数字化转型网szhzxw.cn
Avila 表示，在未来一年中，生存的关键是在不丧失基本能力的情况下进行精简，使企业能够从许多观察家认为将于 2023 年到来的经济震荡中更快、更强地复苏。他说：“现实情况是，世界正在继续快速发展，CIO 需要带头确保他们的企业能够从客户体验和运营，乃至到员工参与，都跟上这一发展的步伐。”
翻译：
Lead数字化转型网szhzxw.cn
Start the New Year by tackling the most challenging issues head on. Here is a list of the highest priorities that IT leaders must address in 2023.
Welcome to 2023. As the New Year dawns, CIOs are facing a number of challenging tasks as they strive to maximize IT productivity and efficiency in an increasingly unpredictable era.数字化转型网szhzxw.cn
Troy Gibson, CIO services leader at Centric Consulting, a business and IT consulting firm, believes that as technology programs, budgets and staffing have grown over the past few years, CIOs’ focus used to be on speeding to market in order to maximize opportunities. This is no longer the case. “As the focus of the economy shifts to cost control, CIOs will have to figure out how to continue delivering the same results while reducing their chances of error,” he says. In other words, the execution of the team will be key.”
Faced with both old and new challenges, IT leaders must reassess their business and technology strategies and adapt as necessary to address rapidly evolving business and economic issues. The following eight areas should be given priority attention.数字化转型网szhzxw.cn
Develop resilience
That will be a top priority for many CIOs this year as they face a possible recession and persistent labor shortages. “Technology will play a key role in achieving business resilience as it can penetrate into every aspect of the enterprise,” said Peter Kirkwood, principal consultant at Zinnov, a global management consulting and strategy consulting firm.数字化转型网szhzxw.cn
Kirkwood noted that key IT technologies, particularly in cybersecurity, artificial intelligence and machine learning, have long been in short supply. The current labor shortage is exacerbating the demand for these professionals. “Building resilience with technology will allow CIOs to think beyond their own teams and help them solve challenges facing the entire company,” he says. Having the right technology can have a ripple effect that empowers employees, leading to employee satisfaction and an exceptional experience.”
Improve business tightness and consistency
Business tightness enables CIOs to improve their relevance and enhance their ability to deliver business value. Juan Perez, CIO and executive vice president of Salesforce, said IT leaders can improve business engagement by incorporating new skills and operational processes into executive-level communications.
Cios should begin this process by fully understanding the priorities, pain points, processes, investments, and technologies that their colleagues are dealing with. “IT’s critical that CIOs understand everything that’s going on in sales, service, marketing, commerce, IT, human resources, finance,” Perez said.
Improving business consistency through automation and AI tools while improving efficiency and productivity are important goals in any economy. “But that consistency is especially important as CIOs help their businesses navigate challenging times,” Perez noted.数字化转型网szhzxw.cn
Rationalization of technical assets
Over the past decade, businesses have rapidly added powerful technology and cloud-based services to their portfolios. Jason Conyard, CIO of VMware, warns that because companies are unlikely to obsoleted the legacy systems these new tools are meant to replace, a complex network of redundant applications and systems is being created.数字化转型网szhzxw.cn
Conyard pointed to an industry-wide effort to reduce technology and data debt and reallocate those resources to future construction. “Cios will seek to rationalize their technology assets to reduce unnecessary costs and maintenance and minimize the risk of security attacks and privacy exposures,” he said.
Align with business objectives
Bill Cassidy is the CIO of New York Life Insurance Company. He believes that in order to agree on how to deploy technical capabilities to achieve corporate goals, companies must establish open, transparent and collaborative working sessions. “All participants need to demonstrate strong communication skills, including effective listening, to properly weigh the pros and cons and trade-offs of one method of execution versus another,” he added.
When collaborating with colleagues, Cassidy notes, it’s important to “keep a deliberate end state in mind” before adding or changing elements of the technology ecosystem. “Achieving this clear end-state vision requires deep and successful business and technology adjustments,” he said.数字化转型网szhzxw.cn
Monetize data insights数字化转型网szhzxw.cn
Dan Krantz is CIO of Keysight Technologies, a maker of electronic test and measurement equipment. He believes that organizations that can successfully act on their data insights will thrive. To achieve this, he also suggests that “CIOs need to treat the evaluation and analysis of data as a scientific discipline”.
Krantz recommends that IT leaders seek Ph.D.-level talent while adopting the latest data mining, data analytics, and analytics tools. He also believes CIOs should create solutions with low code extensibility, intuitive user experiences, and rich apis to achieve maximum composability. “From an HR perspective, the need for analytical and quantitative skills is more pressing than the need for software engineering skills,” Krantz said.
Krantz warns that IT leaders who fail to embrace the science of gaining data insight will continue to be stuck in Excel’s wormhole. “If so, it’s hard to avoid the negative financial numbers, the negative consequences of competition……,” he said.数字化转型网szhzxw.cn
Embrace digital transformation
Elizabeth Hackenson, CIO and senior vice president of Schneider Electric, a well-known energy management and automation company, believes CIOs need to continue to drive the digital transformation of enterprises in 2023.
“At Schneider Electric, we are focused on transforming our sales tracking process as well as human resources,” Hackenson said. This means we are committed to being a partner to the enterprise and, by adopting simplified modern CRM, ERP and HR systems, moving towards greater resilience, sustainability and customer value.” Hackenson believes Schneider Electric’s cloud computing transformation, combined with advanced digital technologies, will lead the company into a new generation of smart, cybersecurity factories and distribution centers.
Hackenson points out that a resilient, future-ready supply chain is driven by efficiency. “Digitisation is also critical to achieving sustainability objectives across business operations,” she says. The key to success is maintaining close partnership and consistency with all business functions, and putting customers and employees at the heart of every digital transformation effort. “It is also important to find the right partners who have an agile mindset and a commitment to sustainable change,” she added.
Modernization of Cyber defense数字化转型网szhzxw.cn
Phil Venables is a CISO for Google Cloud. To defend against emerging cyber threats in 2023 and beyond. IT leaders should consider increasing investment in IT modernization, he argues.数字化转型网szhzxw.cn
Venables predicted that the increase in malicious activity observed in 2022 would not be surprising, and that it would only continue to grow in 2023. “A cyber attack on a company’s network can have serious consequences, from financial loss or liability to reputational damage to the company,” he said.
In a modern IT environment, security should be a built-in infrastructure element, not an add-on. “Even in the face of short-term challenges. The long-term benefits of IT modernization are critical and key to mitigating evolving cyber threats,” Venables explained. He believes legacy IT systems pose significant challenges for security teams. “It is important to recognize that organizations cannot modernize their organizational security unless they first modernize their infrastructure and software development practices,” he said. Without continued attention and investment in IT modernization, organizations will not realize the full benefits of advances in security.数字化转型网szhzxw.cn
Do more with less
Nicolas Avila, chief technology officer for North America at Globant, a software development firm. Said a top priority in 2023 should be harnessing technologies that allow businesses to move faster and more nimbly. The challenge is how to achieve these goals in an era of limited budgets.
Avila points out that budgets are being cut across industries. While IT is not generally affected to the same extent as other areas, given the importance of technology in maintaining competitive success. CIOs are still faced with the need to do more within a budget that may not achieve everything.
Avila believes that cost optimization through technology will be an important focus in 2023. “Not only will it allow companies to save limited resources. It will also allow them to redefine their business processes to make work less complex and more in line with labor market conditions,” he said.数字化转型网szhzxw.cn
Avila said the key to survival in the coming year will be to streamline without losing basic capabilities, allowing businesses to recover faster and stronger from the economic jolt many observers believe will come in 2023. “The reality is that the world is continuing to evolve at a rapid pace. And CIOs need to take the lead in ensuring that their businesses can keep pace with this development. From customer experience and operations to employee engagement,” he said.
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