圣地亚哥天然气和电力公司（San Diego Gas & Electric，简称SDG&E）在其数字化转型中采取了积极的方法，部分原因是气候变化、大流行和地缘政治紧张局势等超出其控制范围的因素改变了其整个经营方式。
这家位于圣地亚哥的公用事业公司以其帮助跟踪西海岸野火的创新无人机图像应用程序而闻名，两年多以前——就在新冠疫情和网络攻击升级之前——开始向云迁移，当时Ben Gordon刚刚担任SDG&E和SoCalGas母公司Sempra的高级副总裁、首席信息官和首席数字官。
如今，SDG&E 30%的应用程序在云端，Gordon预测到2025年这一比例将跃升至65%。
公用事业公司传统上并不是数字技术的早期采用者，但能源转型以及全球新冠疫情和其他事件为新的运营环境奠定了基础。Gartner分析师Ethan Louis Cohen表示:“公用事业行业传统上以其业务稳定性、可靠性和可预测性而闻名，如今它正面临一个渗透到业务各个方面的十年深度重新设计。监管框架和运营模式正在发生变化，这要求公用事业公司开发新的思维方式、新的业务架构和技术，以实现新的功能。”
Cohen说，因此，像圣地亚哥燃气电力公司这样的公用事业公司正在行动，稳步向云计算、分析、人工智能和现代化计算环境迁移。
一、SDG&E的“云优先”倡议推动了其数字化转型的各个方面
简而言之，云使Gordon和他的IT组织能够完成遗留系统无法做到的事情。
例如，SDG&E的无人机成像计划是一个相对快速的部署，在过去可能不是一个现实的项目。“我们有大量的劳动力，我们必须建造相当大的基础设施。要做到这一点，我们需要数年时间，但(有了云技术)我们只花了6到12个月。”
首席信息官表示，SDG&E的“云优先”倡议推动了其数字化转型的各个方面。
“我们将云视为公司的战略优势。我们的行业发生了很多变化，我们相信云技术能让我们接触到我们自己正在尝试的新技术和机会，”Gordon说。“每次你迁移到云端，开销和运营管理都更少。我们迭代和改变的技术和速度是非常重要的。”
“数据中心的管理是一件非常复杂的事情。能够使用内置在亚马逊平台上的本地工具来移动它，真的提高了我们的交付速度和我们的市场时间。”Gordon补充道。
SDG&E正在对云采取最佳的方法，并将随着云供应商的发展，使用任何最能满足公用事业需求的平台。这位首席信息官表示:“我们试图认识到每个云提供商带来的能力，以及他们的投资旅程。”
二、SDG&E的数字化转型不是技术更新，而是业务的全面变革
SDG&E的数字化转型不是技术更新，而是业务的全面变革。这意味着业务的每个方面都被置于显微镜下，并为云提供的高级应用程序和机会而重新构建。
Gordon指出，SDG&E需要花费数年时间才能自行开发的分析能力可以通过云计算(主要云服务提供商的重要研发产品)获得。
该实用程序致力于为运行在云中的整个组织构建基础数据层，并完成了对其所有内部系统的业务流程自动化检修。
“我们所有的创新和新兴技术都是建立在云上运行的数据基础上的。”Gordon以其社区影响平台为例说，“这是我们正在使用的数字双胞胎，利用多个数据源为我们的车队服务车辆创建一个排放模型。”
三、SDG&E确保IT在技术和创新方法方面的转变速度与业务同频
对于Gordon和他的570名员工和约1500名承包商团队来说，这不是正常的业务，因为他们不断创建更多的机器学习和人工智能模型，为SDG&E的无人机成像和扩大传感器群实施高级分析，构建其基础数据层，完成其数字双胞胎，并为其紧急行动中心开发虚拟空间。
Gordon说:“作为我们正在经历的旅程和转型的一部分，我们也在改造整个组织。去年，我们转向了新的工作方式。我们采用了一种组织结构和架构来加强协作，扩展我们的技术服务，我们修改了所有技术角色的架构，使其与三个职业轨道保持一致。”
他补充道:“我们还将所有技术部门与产品和平台进行了整合。”
这些举措旨在确保SDG&E IT在技术和创新方法方面的转变速度与业务相同，因为“越来越多的监管、市场和气候驱动的风险正在考验我们的业务和系统的弹性，”Gordon说。
原文：
San Diego Gas & Electric has taken an aggressive approach to its digital transformation due in part to forces beyond its control—climate change, the pandemic and geopolitical tensions—altering its entire way of doing business.
Known for its innovative drone imagery application that helped track West Coast wildfire, the San Diego utility began its migration to the cloud a little more than two years ago—just before the pandemic and escalation in cyberattacks—and just as Ben Gordon took the helm as senior vice president, chief information officer, and chief digital officer at Sempra, the parent company of SDG&E and SoCalGas.
Today, 30% of SDG&E’s applications are on the cloud and Gordon predicts that will jump to 65% by 2025.
Utilities have not traditionally been early adopters of digital technologies, but the energy transition and global upheaval of the pandemic and other events have set the stage for a new operating environment. “The utility sector, which has been traditionally recognized for its business stability, reliability, and predictability is now facing a decade of deep redesign that pervades every aspect of the business,” says Ethan Louis Cohen, a Gartner analyst. “Regulatory frameworks and operating models are changing, requiring utilities to develop new ways of thinking, new business architecture, and technologies to enable new capabilities.”
Consequently, utilities like San Diego Gas & Electric are on the move, steadily migrating to the cloud, analytics, AI, and modernized computing environments, Cohen says.
SDG&E’s cloud-first transformation
Put simply, the cloud enables Gordon and his IT organization to do what was impossible with legacy systems.
SDG&E’s drone imaging program, for example, was a relatively speedy deployment that in the past may not have been a realistic project. “We have a large workforce, and we would have had to build out quite a large infrastructure. It would take us years to do that but [with the cloud] that only took us six to 12 months.”
The CIO says SDG&E’s “cloud first” initiative drives every aspect of its digital transformation.
“We see the cloud as a strategic advantage for the corporation. There is a lot of change in our industry, and we believe the cloud gives us access to new technologies and opportunities that we are trying to do ourselves,” Gordon says. “Every time you move to the cloud, there’s less overhead and less management of operations. The technologies and the speed at which we can iterate, and change are significant.”
“Management of data centers is a very complex thing. Being able to move it use the native tools that are built into the Amazon platform really increases our speed of delivery and our time to market for any kind of response,” Gordon adds.
SDG&E is taking a best of breed approach to the cloud and will use whatever platform best serves the utility’s needs as the cloud vendors evolve. “We try to be cognizant of the capabilities that each cloud provider brings and wherever their investment journeys are,” the CIO says.
Rebuilding for cloud
SDG&E’s digital transformation is not a technology refresh but a wholesale change in its business. That means every aspect of the business is under the microscope and being rebuilt for advanced applications and opportunities afforded by the cloud.
Gordon notes that analytics capabilities that would take SDG&E years to develop on its own are available through cloud—the product of significant R&D by major cloud service providers.
The utility is engaged in building a foundational data layer for the entire organization that is running in the cloud and has completed a business process automation overhaul of all its internal systems.
“All of our innovations and new emerging technologies are built on the data foundation that’s running in the cloud.” Gordon says, pointing to its community impact platform as one example. “That is a digital twin we’re using that leverages multiple data sources to kind of create an emission model for our fleet for service vehicles.”
IT, too, gets a cloud overhaul
It is anything but business as usual for Gordon and his team of 570 employees and about 1500 contractors as they continually create more machine learning and AI models, implement advanced analytics for SDG&E’s drone imaging and expanding fleet of sensors, build out its foundational data layer, finish off its digital twin, and develop virtual spaces for its emergency operations center.
“As part of this journey and transformation that we’re going through, we’re also transforming the organization as well,” Gordon says. “Last year, we pivoted to new ways of working. We adopted an organizational structure and architecture that enhances collaboration, the scaling of our technology services. And we revised our architecture for all technology roles to align with three career tracks.”
“We’ve also aligned all of our technology organization to products and platforms,” he adds.
These moves are aimed at ensuring SDG&E IT transforms at the same rate as the business. Both in its technology and in its approach to innovation, as “increasing regulatory, market. And climate-driven risks are testing our business and systems resilience,” Gordon says.
本文由数字化转型网翻译而成，作者：Paula Rooney；翻译：数字化转型网郑亚茹；翻译审核：数字化转型网默然。
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