行政工作的数字化转型以及行政数字化运营管理，可能是最近这两年在行政圈里最热门的话题之一。而由于理解的不同，到最终的执行层面，不同的公司也会产生不同的变革。在此我也相信对该主题投稿的其他行政大咖们，也会与我以下阐述的内容多少会有些差异。
一、首先我们来看看行政的数字化究竟是什么？我认为行政的数字化存在着两个层面：
第一个层面就是行政工作中的信息化的交流或称其为数字沟通，以及所有信息的存储。
首先这种信息由于其交流不再是依靠人与人之间的语言层面、甚至是文字层面的沟通和交流，而是完全依托于互联网及物联网所达成的人与人之间的交流、人与物之间的交流以及物与物之前的交流。而伴随着人类已经从互联网向物联网的迈入，以及5G应用的逐渐推展，这种信息的交流将更加广泛与高效，而这种高效是远远超过4G向5G转变倍增系数的。其产生的最终生产力可能是我们目前还想象不到。这些信息的交流及存储是完全数字化的，你会发现我们完全沉浸在数字的海洋里，你身边流转的电波充斥了信息的高速交流。
第二个层面是对信息化所产生的数据的汇总分析及提升。
如果将第一个层面称之为运营层面，那第二个层面就升级为管理层面。管理的首个工作是将所有的数据信息进行分析。我们可以把它归纳入大数据应用的一种场景，对于行政工作而言，其管理各个模块之间都会产生响应的交集，没有一个模块是可以相互独立于行政工作之外的。而这种相互间产生内基于大数据分析产生的成果，将对全行政管理体系的效率提升产生巨大的影响。
二、在数字化运营管理的实际使用中先去建设一个模型，通过这个模型，我们将对如何去展开行政的数字化运营管理有一个更直观的表现。
我们所展现出的是一个四维空间，前两个维度是在宽度和广度上，以行政工作而言，我们不仅是在自身的轴线上扩展数字化的应用，也同时由于我们与公司内部以及外部所有相关联人员，以及设备上的数字化应用；第三个维度是数字化应用的深度上，随着科技的进步，数字化的应用将走的更深。
以上我们已经创建了一个数字化应用场景的三维空间。
那第四个维度是什么？它才是对前三个维度产生最关键的作用，这就是速度，它是在时间轴上奔跑的，信息交流的速度越快，其所产生的效率就越高，相信大家目前已经理解了数字化应用的四维场景了。
接下来我们再说行政数字化运营管理的目的。
这个目的其实很简单，外在表现上就是提升企业行政工作的运营管理效率，快速并准确地响应企业、员工、甚至是外部客户提出的行政服务需求，提升这些受众对行政服务的满意度。内在核心就是提升企业行政费用的效费比。
行政负责的工作庞大繁杂，究竟哪些工作是可以通过数字化运营管理提升效费比呢？其实对于我们而言，当具备一定的规模效益后，行政工作中所有的模块中的任何一项工作都可以通过数字化运营管理提升工作效率，进一步达成更具竞争力的效费比。至于哪些模块具备了数字化运营管理的基础，就要结合企业自身的发展情况来确定了。
任何工作只有能够落地执行的，才能最终转化为生产力。而行政的数字化运营管理究竟如何落地，我们上面讲了是具备一定的规模效益，当然这种规模当前已经不单单是指企业自身的规模，还有的就是社会规模，或者称之为应用规模。而这项工作经过数字化或信息化之后，能够产生更高的效率，或称之为更好的效费比。
将管理内容依托于信息化系统的各种程序，是进行行政数字化运营管理中最直观的工具和表现。任何一个数字化的系统工具，其结果必然是提升效费比，大家在对降本增效的追逐中，必须要把核心聚焦在增效上，降本只是手段之一。
三、以下我会举一个简单的例子来说明：
我们以会议室的利用率为例，公司的会议室预订紧张，很多部门预订不到会议室，公司一直使用A公司的会议室预定系统，每年的软件费用为5万元，在新的一年的会议管理系统采购中，行政部甲同学将A公司的软件费经过谈判降低到4万元；乙同学则建议采购B公司的会议管理软件，每年6万元，但由于B公司的软件在预订平台上将线上会议与线下会议实现了预订打通，套用之前的预订数据，一年下来可以增加出20%的线下会议室的预订空间。这会儿我们用一个简单的数字化来对比评估一下，假设公司在会议室上一年的租金（即使是自持的我们也将其转化为租金）为100万元，乙公司虽然软件费用贵了2万元，但却在无形中提升了20%的线下会议室的预订空间，则相当于在租金上节省了20万元。那么下一年该选谁做会议室预订系统的供应商，大家心里就有数了吧。
行政的所有工作，在一定规模后，均可以通过数字化运营管理提升效率，以下我们随便举几个例子来说明一下：
以固定资产管理为例，原始的管理手段是手工记账式的，以纸质版资产档案进行管理；初级的数字管理方式是给资产编码，以表格方式录入电脑，进行初级的统计及分析；中级的管理方式是通过自建或购置的资产管理系统，每个资产贴有资产编码，通过扫描编码进行查询及盘点，系统会半人工的形成各种报告，包括盘点报告。高级的数字运营管理方式是资产贴有无线应答电子标签，你可以通过公司布设的电子地图随时了解这个资产在公司的位置，精确到厘米，在这种情况下，当需要盘点时，你只要在电脑，甚至在手机上发出一条指令。资产管理系统将通过电子地图扫描全公司的资产分布情况，而凡是与物联网连接的设备，设备会同时将自己的状态立即反馈到资产管理系统中，生成一份资产盘点报告的时间那时候可能只需要一秒钟。
再以门禁为例，原始的门禁是门口放个保安，检查进出人员的证件。初级的数字化门禁是密码门禁，员工掌握进出门的密码，按密码进出。中级的门禁是给一张门禁卡，通过刷卡进出。而高级的门禁则是通过刷脸进出了，同样由于门禁与考勤、支付等系统的打通，现在很多公司已经不是一卡通的时代了，他们已经进入刷脸畅行的时代，这就是行政工作中数字高速化的重要表现之一，因为没有信息的高速化传递，刷脸这种需要与庞大的数据库进行比对任务是不可能实现的。
四、我们再来看看数字信息化的访客如何管理。
员工在系统内给访客发出邀请，访客在自己的手机端进行人像识别，并提供车牌号和手机号或微信号。访客到达公司地库时，探头扫描车牌进行识别并放行，并显示一个车位号给访客，同时派发一条信息给邀请访客的员工。访客到达指定车位停好车，通过刷脸进入公司，系统派发一条内部地图到访客的手机上，访客根据地图的指引到达见面地点。面谈结束后，员工触发送客功能，访客通过地图指引到达自己的车位，驾车离开。访客系统自动存储访客的所有信息，访客门禁权限失效。
以上所有的场景描述都还是停留在行政数字化运营管理的第一个层面，就是运营层面。上升到管理层面，就需要对所有的应用系统的大数据进行分析，从对大数据的分析中找出规律，以及提升改善的方法。
在不久的将来，由于人工智能的应用，初级的分析及总结也将由AI替你完成，而你最终的角色只不过是在AI给你提供的众多方案中进行选择而已。
回到现实，毕竟每家公司状况和发展速度是不一样的，不同的公司如何在行政的数字化运营管理。还是之前的要求，一定要结合自己企业的特点和现状，适合别人的，不一定适合自己。
先做一个当前状态下企业行政数字化运营管理现状的整体回顾吧。看看我们都有哪些具备数字化运营管理的条件，哪些已经开始实施了，而哪些只维持在第一个层级上的运营，在管理分析上还没有太深入的想法。
五、最后给大家一个行政数字化运营管理的切入点
在当前的一段时间内，强烈聚焦在移动办公上，打通行政各个模块中与移动办公终端的信息渠道。
我们在现实中已经深刻的体会到，无论做任何事，大家当前已经可以说离不开手机了，手机已经替代了笔记本电脑成为大家应用最频繁的移动终端。打通移动端，这对于信息的高速交流，以及所有行政服务的快速响应都将是一条必经之路。
5G已来，行政的数字化运营管理必将借助5G上升到一个更高的品质上，我们拭目以待吧。
以上的行政数字化运营管理分享，希望对大家的实际工作有所帮助，感谢您的阅读。
翻译：
The digital transformation of administrative work and administrative digital operation management may be one of the hottest topics in the administrative circle in recent two years. And because of the difference in understanding, to the final level of implementation, different companies will have different changes. Here I also believe that the subject of the contribution of other administrative masters, will also be somewhat different from what I explain below.
Let’s take a look at the digitalization of administration. I think the digitization of administration exists at two levels:
The first level is the information communication or digital communication in administrative work, and the storage of all information.
First of all, the communication of this kind of information no longer depends on the communication and exchange between people at the level of language or even text, but completely relies on the communication between people, between people and things and the communication between things before things. With the entry of people from the Internet to the Internet of Things, and the gradual expansion of 5G application, this kind of information exchange will be more extensive and efficient, and this efficiency is far more than the multiplication factor of 4G to 5G transformation. The ultimate productivity may be something we can’t even imagine yet. The communication and storage of this information is completely digital. You will find that we are completely immersed in the digital ocean, and the radio waves around you are filled with the high-speed exchange of information.
The second level is to summarize, analyze and improve the data generated by informatization.
If the first level is called the operational level, the second level is upgraded to the management level. The first job of management is to analyze all the data information. We can put it into a scenario of big data application. For administrative work, each module of its management will produce the intersection of response, and no module can be independent from each other. And this mutual production of results based on big data analysis will have a huge impact on the efficiency of the whole administrative management system.
In the actual use of digital operation management to build a model, through this model, we will have a more intuitive performance of how to develop the digital operation management of administration.
What we present is a four-dimensional space, the first two dimensions are in width and breadth. In terms of administrative work, we are not only expanding the application of digitalization on our own axis, but also because of the digitalization application with all the associated personnel and equipment inside and outside the company; The third dimension is the depth of digital application. With the progress of science and technology, digital application will go deeper.
Above we have created a 3D space for the digital application scene.
What is the fourth dimension? It is speed that plays the most critical role in the first three dimensions. It runs on the time axis. The faster the speed of information exchange, the higher the efficiency it will generate.
Next we talk about the purpose of administrative digital operation management.
This purpose is actually very simple, external expression is to improve the operation and management efficiency of enterprise administrative work, quickly and accurately respond to the needs of enterprises, employees, and even external customers for administrative services, improve the audience’s satisfaction with administrative services. The inner core is to improve the efficiency ratio of enterprise administrative expenses.
The administrative work is huge and complicated, which work can improve the efficiency and cost ratio through digital operation management?
In fact, for us, with certain economies of scale, any work in all modules of administrative work can be improved through digital operation management to further achieve a more competitive cost-effectiveness ratio. As for which modules have the basis of digital operation management, it is necessary to combine the development of the enterprise itself to determine.
Only if any work can be executed, can it ultimately be converted into productivity. As for how to implement the digital operation management of administration. We have mentioned above that it has certain economies of scale. Of course, this scale now does not only refer to the scale of the enterprise itself. But also the scale of the society, or the application scale. This work, when digitized or digitized, can yield greater efficiency, or better cost-effectiveness.
Relying on various procedures of the information system. The management content is the most intuitive tool and performance in the administrative digital operation management. The result of any digital system tool is inevitably to increase the efficiency ratio. In the pursuit of cost reduction and efficiency increase, we must focus on efficiency increase. And cost reduction is only one of the means.
I will give a simple example to illustrate:
The company has been using the conference room reservation system of Company A, and the annual software cost is 50,000 yuan. In the purchase of the conference management system in the New Year. Student A from the administration department reduced the software cost of Company A to 40,000 yuan through negotiation. Student B suggested purchasing the conference management software of Company B, which costs 60,000 yuan per year. However, since the software of Company B connected the booking of online meetings and offline meetings on the booking platform, the booking space of offline meeting rooms could be increased by 20% in a year by applying the previous booking data.
Now let’s use a simple digital comparison and evaluation, assuming that the company’s rent in the conference room for a year (even if it is self-owned, we will convert it into rent) is 1 million yuan. Although the software cost is 20,000 yuan higher. The company B has virtually increased the reservation space of the offline conference room by 20%, which is equivalent to saving 200,000 yuan in rent. So next year who should choose to do the conference room reservation system supplier, we know it.
All the administrative work, after a certain scale, can be improved by digital operation management efficiency, let’s just give a few examples to illustrate:
Take the management of fixed assets as an example. The original management means is manual bookkeeping, with the paper version of asset archives for management. The primary digital management is to encode assets. Enter them into computers in tabular form, and conduct primary statistics and analysis. The intermediate management mode is the self-built or purchased asset management system. Each asset is attached with the asset code, which is scanned for inquiry and inventory. The system will form a variety of semi-manual reports, including inventory reports. The advanced digital operation management mode is that the assets are affixed with wireless response electronic tags.
You can know the location of the assets in the company at any time through the electronic map laid by the company, accurate to centimeters. In this case, when the inventory needs to be taken, you just need to send a command on the computer or even on the mobile phone. The asset management system will scan the asset distribution of the whole company through an electronic map. And any device connected to the Internet of things will immediately feed back its status to the asset management system. And generate an asset inventory report that may only take one second.
Take access control as an example, the original access control is to put a security guard at the door to check the documents of people entering and leaving.
The primary digital access control is password access control, employees master the password to enter and exit, according to the password to enter and exit. Intermediate access control is to give a access control card, through the card access. The advanced access control system is accessed by brushing the face. Also due to the connection between access control and attendance, payment and other systems. Many companies are no longer in the era of all-in-one cards. They have entered the era of brushing the face. Which is one of the important manifestations of high speed digital in administrative work. The task of checking faces against a huge database is impossible.
Let’s take a look at the digital information visitors how to manage.
Employees send invitations to visitors in the system, and visitors carry out portrait recognition on their mobile phone terminal, And provide the license plate number and mobile phone number or wechat signal. When visitors arrive at the company basement, the probe scans the license plate for recognition and release. And displays a parking number for visitors, and distributes a message to the staff who invited visitors. Visitors park their car in the designated parking space and enter the company by swiping their faces.
The system distributes an internal map to their mobile phones and visitors arrive at the meeting place according to the guidance of the map. After the interview, the staff will trigger the function of sending guests. And the visitors will arrive at their parking space and drive away through the map. The visitor system automatically stores all information about the visitor, and the access permission of the visitor becomes invalid.
All of the above scenarios are still in the first level of administrative digital operation management, that is, operation level. To rise to the management level, it is necessary to analyze the big data of all the application systems. Find out the rules from the analysis of big data, and improve the method.
In the near future, thanks to artificial intelligence, the primary analysis and summary will be done for you by AI, and your final role will be to choose among the many options offered to you by AI.
Back to reality, after all, each company’s situation and development speed are different. And different companies how to manage the digital operation of the administration. Or the previous requirements, must be combined with the characteristics of their own enterprise and current situation. Suitable for others, not necessarily suitable for their own.
First do a current state of enterprise administrative digital operation management status of the overall review. Take a look at what we have the conditions for digital operation management. hich have begun to implement, and which only maintain the first level of operation, management analysis has not been too deep in the idea.
Finally give you a breakthrough point of administrative digital operation management
In the current period of time, the strong focus on mobile office, open up the information channel between each administrative module and mobile office terminal.
In reality, we have deeply realized that no matter what we do. We can not do without mobile phones at present. Mobile phones have replaced laptops and become the most frequently used mobile terminals. Open the mobile terminal, which for the high-speed exchange of information. As well as the rapid response of all administrative services will be a necessary way.
5G has come, the digital operation management of administration will rise to a higher quality with the help of 5G, we wait and see.
The above administrative digital operation management sharing. I hope to be helpful to everyone’s actual work, thank you for your reading.
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