数智化转型网szhzxw.cn 数字化转型1000问 流程管理体系的构成要素?

流程管理体系的构成要素?

编者荐语:

流程资产主要包括流程架构、流程视图、流程清单、流程文件、文档模板,流程资产,是包括组织全部业务相关的流程资产,流程资产是流程管理的基本依据。

十年之约第37篇,截止到今天,已完成37/3650。

小车,是我们现代生活必不可少的交通工具,但是,如果我们不是专业的技术人员,我们可能想象不到,小车也是一个特别复杂的系统。

以比亚迪的新能源小车为例,如果把它拆解开,我们会惊讶的发现,它至少会由超过两万个不可拆卸的独立零件组成,它的功能越多,越高级,越智能化,组成这辆车的零件就会越多,越复杂。

这些零件相互组合,会形成相应的功能模块如刀片电池模组,方向盘、仪表盘、车轮,座椅,也会形成子系统,如动力系统、底盘系统、控制系统。中国数字化转型网www.szhzxw.cn

一辆车就是由这些零件、功能模块和子系统共同组成的。

这还只是硬件,如果还算上软件,那会更复杂,事实上,现在在小车,都不再是一个只是由硬件堆积而成的功能体,也包含软件,也有娱乐和社交的属性。

一辆车是这样,其他的产品也是这样,其他的任何事物,我们都可以把它当成一个产品来分析,管理体系也可以是一个产品,那么,流程管理体系这个产品又是由什么构成的呢?

在前一篇文章,“什么是流程体系”,我们对流程体系进行了定义,也大概说了它包含哪些内容,现在,我们再来对它的构成要素进行了详细分解,再继续看看它的主要内容:中国数字化转型网www.szhzxw.cn

1、流程管理组织

在组织里,如果一项业务没有一个组织来承接,那么这个业务大概率会不了了之,流程管理组织就是流程管理这个业务的职责部门,是这项业务的组织保障,为流程管理提供资源。

流程管理的组织包括,组织架构,组织愿景、组织目标,组织及岗位职责。

2、流程管理能力

流程管理的能力包括组织能力和个人能力,也包括专业能力、基础能力和通用能力。

能力是流程管理体系得以有效实施的基础。中国数字化转型网www.szhzxw.cn

企业可以建立流程管理能力的能力地图。

3、流程管理机制

流程管理的机制主要包括,决策机制和治理机制。

流程的决策问题,尤其是涉及到跨越多个部门时,仅仅靠流程管理部门,很难推得动,需要更高层级的领导,但是,可能不是一个领导,可能是多个领导,什么情况需要向上升级,升级到哪里,谁有权限做决策,以什么样的方式做决策,需要确定下来。中国数字化转型网www.szhzxw.cn

流程的治理问题,这和国家法律一样,国家法律是有国家执法机关保障其实施,流程也是一样,不是说流程开发出来之后,就会马上被执行,它也需要被治理,它的治理,也是需要有配套的治理机制作为依据。

4、流程管理流程

流程管理的流程,通常有流程需求管理流程、流程规划管理流程、流程项目管理流程、流程开发管理流程、流程推行管理流程、流程绩效管理流程、流程稽查/审计管理流程、流程文件管理流程等,流程管理需要哪些流程,都需要被制定出来,并被实施。中国数字化转型网www.szhzxw.cn

流程管理的流程,也是流程管理的资产。

5、流程管理资产

流程管理的资产,主要包括流程资产和IT资产,其中:

流程资产主要包括流程架构、流程视图、流程清单、流程文件、文档模板,流程资产,是包括组织全部业务相关的流程资产,流程资产是流程管理的基本依据。中国数字化转型网www.szhzxw.cn

IT资产主要包括流程管理的软件工具和信息化的业务管理平台,主要有VISIO等绘图软件,EPROS、ARIS等流程信息化管理平台,和CRM、PLM、ERP、SRM、WMS等业务领域的信息化管理平台。软件工具是流程管理的基本工具,信息化的业务管理平台是流程管理集成化的线上业务管理平台。

流程管理要素,是流程管理体系的基础,由它们所构成的管理资源的综合运用,最终形成了对公司组织协同网络的管理。中国数字化转型网www.szhzxw.cn

翻译:

Editor’s Recommendation:

Process assets mainly include process architecture, process view, process list, process files, document templates, and process assets, which include all business-related process assets of the organization. Process assets are the basic basis for process management.中国数字化转型网www.szhzxw.cn

Part 37 of the Ten-year Covenant, as of today, has been completed 37/3650.

The car is an essential means of transportation in our modern life, but if we are not professional technicians, we may not imagine that the car is also a particularly complex system.

Take BYD’s new energy car as an example, if it is disassembled, we will be surprised to find that it will be at least composed of more than 20,000 non-removable independent parts, the more functions it has, the more advanced, the more intelligent, the more complex the parts of the car will be.

These parts combined with each other, will form the corresponding functional modules such as blade battery module, steering wheel, dashboard, wheels, seats, will also form subsystems, such as power system, chassis system, control system.中国数字化转型网www.szhzxw.cn

A car is made up of these parts, functional modules and subsystems.

This is just the hardware, if you also include the software, it will be more complicated, in fact, now in the car, are no longer a mere accumulation of hardware into the functional body, also includes software, but also has entertainment and social properties.中国数字化转型网www.szhzxw.cn

A car is like this, other products are like this, anything else, we can take it as a product to analyze, management system can also be a product, then, process management system this product is composed of what?

In the previous article, “What is the process system”, we defined the process system and roughly said what it contains. 中国数字化转型网www.szhzxw.cn

Now, we have a detailed breakdown of its components, and then continue to look at its main content:

1. Process management organization

In the organization, if a business does not have an organization to undertake, then the business will probably fail. The process management organization is the responsible department of the process management business, which is the organizational guarantee of the business and provides resources for the process management.

The organization of process management includes organizational structure, organizational vision, organizational goals, organizational and job responsibilities.中国数字化转型网www.szhzxw.cn

2. Ability of process management

The competence of process management includes organizational competence and personal competence, as well as professional competence, basic competence and general competence.

Ability is the basis of effective implementation of process management system.

Enterprises can build capability maps of process management capabilities.

3. Process management mechanism

The mechanism of process management mainly includes decision-making mechanism and governance mechanism.中国数字化转型网www.szhzxw.cn

The decision-making problem of the process, especially when it involves across multiple departments, it is difficult to push the process management department alone, and it needs a higher level of leadership, but it may not be a leader, it may be multiple leaders, what situation needs to be upgraded, where to upgrade, who has the authority to make decisions, and what way to make decisions, need to be determined.

The governance of the process is the same as the national law, the national law is guaranteed by the national law enforcement agencies, the process is the same, not to say that after the process is developed, it will be implemented immediately, it also needs to be governed, its governance, but also need to have a supporting governance mechanism as the basis.中国数字化转型网www.szhzxw.cn

4. Process management process

The process of process management usually includes process demand management process, process planning management process, process project management process, process development management process, process implementation management process, process performance management process, process audit/audit management process, process document management process, etc. All the processes required by process management need to be formulated and implemented.

The process of process management is also the asset of process management.

5. Process management assets

Process management assets mainly include process assets and IT assets, among which:

Process assets mainly include process architecture, process view, process list, process files, document templates, and process assets, which include all business-related process assets of the organization. Process assets are the basic basis for process management.中国数字化转型网www.szhzxw.cn

IT assets mainly include software tools for process management and information-based business management platforms, including drawing software such as VISIO, process information management platforms such as EPROS and ARIS, and information management platforms in business fields such as CRM, PLM, ERP, SRM and WMS. The software tool is the basic tool of process management, and the information-based business management platform is the online business management platform of process management integration.中国数字化转型网www.szhzxw.cn

Process management elements are the basis of the process management system, and the comprehensive application of management resources formed by them ultimately forms the management of the company’s organization collaborative network.

中国数字化转型网www.szhzxw.cn
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