报告核心内容
1、数字政府与数字城市一体化推进有助于提高人民群众满意度与幸福感
数字政府与智慧城市的一体化推进，能够更好的释放数据要素价值，创新政务服务模式，提升社会治理效能，更好的促经济、惠民生、兴文化、强产业、美生态。数字政府和数字城市的融合发展，丰富了便民服务网上办理及跨省通办政务服务事项，让公众充分感受到社会发展的数字红利，提高人民群众满意度与幸福感。
2、我国数字政府建设成效显著，不断创新
根据《2022联合国电子政务调查报告（中文版）》数据显示，我国电子政务排名在193个联合国会员国中从2012年的第78位上升到了2022年的第43位，成为全球增幅最高的国家之一。其中，2022年我国在线服务排名在国际上排名第13位，电信设施排名达到第47位。一系列成就显示我国数字政府建设在国际上已经逐渐从“追赶者”转换到“领跑者”，走出了中国特色的数字政府建设创新之路。
3、我国数字政府建设市场规模巨大，生态格局已现
根据测算，2022年，我国政务云市场规模达到976.2亿元，同比增长21.63%，随着政务应用创新等数字基础设施建设不断加快，政务服务运营市场的持续完善，预计未来将会保持相对平稳增长。从建设内容上看，政务云、政务大数据、政务应用、政务安全、政务特色行业等各方面均有服务商提供服务，同时已形成相对稳定的产品服务体系，各服务商间相互合作，构建集约、共赢的生态共同体。
4、技术融合是推动数字政府创新发展的重要手段
当前，以云计算、大数据、人工智能、数字孪生等为代表的数字技术在政府各类业务场景中应用愈发广泛，政务云与政府业务正逐步走向融合，从支持政府办公、政务服务走向支持城市治理、智慧行业应用、城市安全运营等层面。运用大数据、人工智能等技术，通过数字孪生及建模服务，对城市运行多维数据进行汇聚、融合分析和利用，应用到城市公共服务、交通拥堵治理等各类场景，实现城市治理能力提升、产业结构优化和管理模式创新。
5、业务场景化融合是推进数字政府建设的核心驱动力
我国数字政府建设已进入场景驱动的服务理念创新、服务模式重构的深层次改革阶段，放眼全国，“不见面审批”、“一次都不跑”、“最多跑一次”、“24小时不打烊”、“一办到底”等新型政务服务模式持续涌现，在充分发挥数据赋能基础上，构建紧密融合的业务协同机制，实现业务场景的横向拉通与纵向穿透，进而打造多跨融合的应用场景成为数字政府各业务场景建设重点。
6、数据融合是提升数字政府跨业务协同能力的基础支撑
在数据来源日益丰富，数据体量快速增长的背景下，更加全面、多方位的数据汇聚及融合分析所产生的叠加效应将愈发明显，一方面打破数据孤岛，通过数据融合共享回流至基层部门，推动在乡村振兴、招商引资、政务服务等领域应用落地；另一方面可以促进政府重塑业务流程，优化组织架构，创新政府运行模式。
翻译：
Core content of report
The integration of digital government and digital city is conducive to improving people’s satisfaction and happiness
The integration of digital government and smart city can better release the value of data elements, innovate the government service model, improve the efficiency of social governance, and better promote the economy, benefit the people, revive culture, strengthen industry, and improve the ecology. The integrated development of digital government and digital city has enriched the online handling of convenient services and cross-provincial government services, made the public fully feel the digital dividend of social development, and improved people’s satisfaction and happiness.
2, China’s digital government construction has achieved remarkable results and continuous innovation
According to the United Nations e-Government Survey Report 2022 (Chinese version), China’s e-government ranking rose from 78th in 2012 to 43rd in 2022 among 193 UN Member States, becoming one of the countries with the highest growth rate in the world. Among them, in 2022, China’s online service ranking ranked 13th in the world, and the telecommunications facilities ranking reached 47th. A series of achievements show that China’s digital government construction has gradually changed from “pursuer” to “leader” in the international arena, and has walked out of the road of digital government construction innovation with Chinese characteristics.
China’s digital government construction market is huge, and the ecological pattern has already emerged
According to estimates, in 2022, the scale of China’s government cloud market reached 97.62 billion yuan, an increase of 21.63% year-on-year, with the continuous acceleration of the construction of digital infrastructure such as government application innovation, and the continuous improvement of the government service operation market, it is expected that the future will maintain relatively stable growth. From the perspective of construction content, service providers provide services in various aspects such as government cloud, government big data, government application, government security, and government characteristic industries, and a relatively stable product service system has been formed, and service providers cooperate with each other to build an intensive and win-win ecological community.
Technology integration is an important means to promote the innovative development of digital government
At present, digital technologies represented by cloud computing, big data, artificial intelligence, and digital twins are increasingly used in various government business scenarios, and government cloud and government business are gradually moving toward integration, from supporting government office and government services to supporting urban governance, smart industry applications, and urban security operations. Using big data, artificial intelligence and other technologies, through digital twin and modeling services, the multi-dimensional data of urban operation are aggregated, integrated, analyzed and utilized, and applied to various scenarios such as urban public services and traffic congestion management, so as to improve urban governance capabilities, optimize industrial structure and innovate management models.
The integration of business scenarios is the core driving force to promote the construction of digital government
China’s digital government construction has entered a stage of deep reform of scene-driven service concept innovation and service model reconstruction. Looking across the country, new government service models such as “no meeting for approval”, “not running once”, “running once at most”, “24 hours not closing”, and “one to the end” continue to emerge. Building a closely integrated business collaboration mechanism, achieving horizontal pull through and vertical penetration of business scenarios, and then creating multi-span integration of application scenarios have become the focus of the construction of digital government business scenarios.
Data fusion is the basic support for improving the cross-business collaboration ability of digital government
In the context of increasingly abundant data sources and rapid growth of data volume, the superposition effect of more comprehensive and multi-directional data aggregation and fusion analysis will become more and more obvious. On the one hand, data silos will be broken, and data fusion and sharing will return to grass-roots departments to promote the application of rural revitalization, investment promotion, government services and other fields. On the other hand, it can promote the government to reshape the business process, optimize the organizational structure. And innovate the government operation mode.
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