特别调查组（SIU）的主要任务是审查南非国家机构的腐败指控。在这里，SIU 首席信息官 Tumelo Zwane 解释了改进他们工作的努力。
南非特别调查组 （SIU） 成立于 1996 年，是一家值得信赖的反腐败、法医调查和诉讼机构，负责追回经济损失和纠正不法行为。但是，随着悠久的历史，传统技术和低效率也随之而来。像 SIU 这样的实体负担不起的东西。 数字化转型网www.szhzxw.cn
首席信息官 Tumelo Zwane 了解新兴技术如何在简化 SIU 的工作方面发挥重要作用，因此她和她的团队最近着手更新该部门的通信和协作技术。Zwane 说，该项目于 2022 年初启动，并指出 SIU 当时仍在运行 GroupWise，这是一个支持电子邮件、即时消息和文档管理的平台。虽然仍有大量组织在运行 GroupWise，但许多组织已选择离开该平台并迁移到更新的技术。
“从技术角度来看，GroupWise 不再满足我们的需求，也缺乏我们正在寻找的功能，”她说，这就是他们决定将所有 600 名用户迁移到 Microsoft 的原因。此举是SIU更广泛的数字化转型和云迁移战略的一部分，该战略始于大约四年前，旨在标准化其更广泛的技术堆栈。但正如她所指出的，它们并不完全基于云，而是采用混合策略，因为数据主权法律和治理结构决定了它们可以和不能在云中存储什么样的信息。
一、导航迁移
当然，这不是一项简单的任务，特别是考虑到该机构正在处理多少数据。“大多数人都使用他们的邮箱作为存档工具，这意味着我们的一些用户的邮箱绝对庞大，”她说。 数字化转型网www.szhzxw.cn
虽然 SIU 与托管服务提供商 （MSP） 就迁移的配置方面进行了合作，并且该合作伙伴为他们提供了指导，但他们最终还是自己进行了实际的迁移练习。她说：“我们有一个内部时间表和目标，当我们看到向市场寻求帮助时得到的不同大纲时，这将比我们想要的要长得多。“因此，我们围绕不同的要求和最佳方法和途径进行了一些研究，进行了一些测试，并成功地实现了必要的先决条件，并自行迁移了所有内容。”这要求她将团队分解为不同的职能部门，然后提高这些人的技能，让他们专注于某些任务，这样如果用户遇到特定问题，团队中的某个人可以提供帮助并解决它。
在内部做所有事情的举措对于确保 SIU 的运营连续性和保证组织的可持续性非常重要。“这是关于建造我们自己的木材并发展我们自己的能力，以便我们在未来有更大的空间以更自信的方式开展类似的项目，”她说。 数字化转型网www.szhzxw.cn
二、规划的力量
首先，他们建议企业存档和备份特定数据，以便在切换过程中不会丢失任何数据。此外，他们必须考虑如何在不让用户无法访问其电子邮件的时间段内进行迁移。因此，他们不得不在晚上完成大部分工作。
但这并不是他们唯一的时间问题。该装置还必须满足于持续的减载——南非电力公司采用的一种方法是通过暂时关闭特定区域的配电来减少能源需求。这使得数据传输过程明显更加复杂。“如果你正在迁移大量数据，并且停电了，你必须重新开始，”她说。为了缓解这种情况，他们密切关注减载计划，以确保他们的数据传输尝试不会中断。“这需要大量仔细的规划和同步资源才能把握好时机，”她补充道，并承认这是一个主要但可控的障碍。 数字化转型网www.szhzxw.cn
事后看来，Zwane 除了让用户在旅程的每个阶段都更积极地参与其中之外，不会做太多不同的事情。“我们在整个过程中发送了很多信息，但如果我再做一次，我会用信息轰炸他们，因为他们并不总是按照我们想要的速度前进，”她说，并补充说，SIU在迁移前两到三个月左右进行了广泛的培训，但是当需要采取行动时， 一些人声称没有接受过充分的培训。“所以我们别无选择，只能进行另一轮培训，”她说。“让你的用户和你保持在同一页面上是非常重要的。沟通和变更管理会带来巨大的变化。
根据 Zwane 的说法，迁移带来的最大好处之一是它创建了一个更全面、更具有数字化能力的 SIU，他们现在在一个更敏捷的平台上运行，该平台在公共和私营部门广泛使用，这意味着他们的通信工具和协议不再落后于其他人正在做的事情。“Microsoft 平台改变了组织的运作方式，它创造并提高了我们的生产力和效率，”她说。“这缩短了我们调查的周转时间，并确保我们能够更有效地响应我们的任务。”
英文原文：
A forensic look to modernize tech at South Africa’s SIU
The primary mandate of the Special Investigating Unit (SIU) is to examine allegations of corruption across South Africa’s state institutions. Here, SIU CIO Tumelo Zwane explains efforts to improve their work.
Established in 1996, South Africa’s Special Investigating Unit (SIU) has acted as a trusted anti-corruption, forensic investigation, and litigation agency to recover financial losses and correct wrongdoing. But with a long history comes legacy tech and inefficiencies. Something an entity like the SIU can’t afford.
CIO Tumelo Zwane understands how new and emerging technologies can play important roles to streamline the work the SIU does, so she and her team recently set out to update the unit’s communication and collaboration technologies. The project started at the beginning of 2022, says Zwane, noting that the SIU still ran GroupWise at the time, a platform that supports email, instant messaging and document management. While there are still a substantial number of organizations running GroupWise, many have opted to move away from the platform and migrate to newer technologies.
“From a technological point of view, GroupWise no longer fulfilled our needs and lacked the capabilities we were looking for,” she says, which is why they decided to migrate all 600 of their users to Microsoft. The move forms part of the SIU’s broader digital transformation and cloud migration strategy that started around four years ago with the intention to standardize their broader tech stack. But as she points out, they aren’t entirely cloud-based, instead embracing a hybrid strategy because data sovereignty laws and governance structures dictate what kind of information they can and can’t store in the cloud.
1. Navigating the migration
Of course, this was not a simple task, especially considering how much data the agency was dealing with. “Most people were using their mailbox as an archiving tool, which meant that some of our users had mailboxes that were absolutely huge,” she says. 数字化转型网www.szhzxw.cn
While the SIU worked with a managed service provider (MSP) around the configuration aspect of the migration, and this partner gave them guidance, they ended up doing the actual migration exercise themselves. “We had an internal timeline and target we wanted to meet, and when we looked at the different outlines we got when asking for assistance from the market, it was going to take much longer than we wanted it to take,” she says. “So we did some research around the different requirements and the best methods and approach, ran some tests, and successfully managed to implement the necessary prerequisites and migrated everything ourselves.” This demanded that she break her team down into different functions and then upskill these individuals to focus on certain tasks so if a user had a particular problem, someone from the team could assist and resolve it.
The move to do everything internally was important to secure the SIU’s operational continuity and to guarantee the sustainability of the organization. “It’s about building our own timber and developing our own capabilities so we have more scope to take on similar projects in a more confident manner in the future,” she says. 数字化转型网www.szhzxw.cn
2. The power of planning
As a starting point, they advised business to archive and back up specific data so nothing was lost during the switch. Additionally, they had to think about how to migrate without leaving users with periods of time where they couldn’t access their emails. As such, they had to do most of their work at night.
But that wasn’t their only timing issue. The unit also had to content with persistent loadshedding — a method employed by South Africa’s electricity utility to reduce energy demand by temporarily switching off distribution to specific areas. This made the data transfer process decidedly more complex. “If you’re in the middle of migrating massive amounts of data and the power goes out, you have to start all over again,” she says. To mitigate this, they kept a close eye on loadshedding schedules to make sure their data transfer attempts weren’t interrupted. “It required a lot of careful planning and synchronizing resources to get the timing right,” she adds, admitting this was a major but manageable hurdle.
In hindsight, Zwane wouldn’t have done much differently other than keep users in the loop more vigorously during every stage of the journey. “We sent out a lot of information throughout the process, but if I did things again, I would’ve bombarded them with information because they didn’t always move at the pace we would have liked,” she says, adding that the SIU ran extensive training around two to three months before the migration, but when time came to make the move, some claimed to not have been adequately trained. “So we had no choice but to run another round of training,” she says. “Keeping your users on the same page as you is quite important. Communication and change management makes a massive difference.” 数字化转型网www.szhzxw.cn
According to Zwane, one of the biggest benefits to come out of the migration is it created a more well-rounded and digitally capable SIU where they now run on a more agile platform that’s widely used throughout both the public and private sector, meaning their communication tools and protocols no longer fall behind what everyone else is doing. “The Microsoft platform has changed how the organization operates, and it’s created and enhanced our productivity and efficiency,” she says. “This shortens the turnaround times when it comes to our investigations, and ensures we can respond to our mandate more efficiently.” 数字化转型网www.szhzxw.cn
本文由数字化转型网（www.szhzxw.cn）转载而成，来源于CIO.COM；编辑/翻译：数字化转型网宁檬树。
免责声明: 本网站(http://www.szhzxw.cn/)内容主要来自原创、合作媒体供稿和第三方投稿，凡在本网站出现的信息，均仅供参考。本网站将尽力确保所提供信息的准确性及可靠性，但不保证有关资料的准确性及可靠性，读者在使用前请进一步核实，并对任何自主决定的行为负责。本网站对有关资料所引致的错误、不确或遗漏，概不负任何法律责任。
本网站刊载的所有内容(包括但不仅限文字、图片、LOGO、音频、视频、软件、程序等) 版权归原作者所有。任何单位或个人认为本网站中的内容可能涉嫌侵犯其知识产权或存在不实内容时，请及时通知本站，予以删除。
