升级和改进
如今，随着组织为许多或大多数员工提供远程和混合工作的第四个年头，CIO 经常谈到需要为这个领域带来持续改进——这是一项长期的 IT 原则。
例如，Fannie Mae 的高级副总裁兼首席信息官 Ramon Richards 谈到改善和增强混合工作环境时，大多数员工都可以选择在哪里进行日常工作。
他的计划包括发展组织的会议功能，“以使用新的摄像头解决方案和虚拟现实创造更加身临其境的体验。” 正如 Richard 解释的那样：“这将进一步提升整体员工体验，以便与组织内外的人员安全地进行远程和现场协作。”
他还计划通过添加现代最终用户联系渠道来增强现有的 IT 支持能力，例如众包来解决常见的 IT 问题，以便员工有更多的选择来访问和接收技术支持。
他通过完成向统一端点、虚拟桌面和移动应用程序管理的基于云的通用智能驱动数字工作空间平台的迁移，简化了组织的设备管理功能。
此外，IT“将关注 2023 年所有服务交付的最终用户体验，在可能的情况下利用自动化来主动检测和解决具有自我修复功能的设备问题，并提供更有效的自助服务信息，”他说。“与这项工作相结合的是一个有凝聚力的变革管理流程，以确保有效的员工沟通和新技术的采用。”数字化转型网szhzxw.cn
图书馆技术和研究组织 OCLC 的首席技术和信息官 Bart Murphy 表示，他也在继续研究可以改善混合工作环境的技术投资，该公司在几乎完全远程工作后于 2022 年 4 月采用了混合工作环境大流行的头两年。
“这包括不断升级 WiFi 接入点、会议室技术和会议空间，以改善办公室内的连接和协作。我们正在为我们的电话系统迁移到 Teams，以提供更有效的方式来连接内部员工和外部客户，”他说。“我们继续投资于我们的 VPN 容量，以确保那些在家工作的人拥有他们高效工作所需的所有访问权限和性能。”
他补充说：“我们将继续有意为所有员工举办活动，以体验和建立 OCLC 现有的强大文化，并征求员工的意见。”数字化转型网szhzxw.cn
翻译：
Upgrade and improve数字化转型网szhzxw.cn
Today, as organizations are in their fourth year of offering remote and hybrid work to many or most of their employees. CIOs often talk about the need to bring continuous improvement to the field — a long-standing IT principle.
For example, Ramon Richards, senior vice president and chief information officer at Fannie Mae. Talks about improving and enhancing a mixed work environment where most employees have a choice about where to conduct their daily work.
His plans include developing the organization’s conferencing function “to create a more immersive experience using new camera solutions and virtual reality.” As Richard explains, “This will further enhance the overall employee experience for secure remote and on-site collaboration with people inside and outside the organization.”数字化转型网szhzxw.cn
He also plans to enhance existing IT support capabilities by adding modern end-user contact channels. Such as crowdsourcing to solve common IT problems so that employees have more options to access and receive technical support.
He simplified an organization’s device management functions by completing the migration to a cloud-based universal intelligence-driven digital workspace platform for unified endpoint, virtual desktop, and mobile application management.数字化转型网szhzxw.cn
Coupled with this work is a cohesive change management process to ensure effective employee communication and adoption of new technologies.数字化转型网szhzxw.cn
In addition, IT “will focus on the end-user experience of all service delivery in 2023. Leveraging automation where possible to proactively detect and resolve device issues with self-healing capabilities and provide more effective self-service information.” He said. “Coupled with this work is a cohesive change management process to ensure effective employee communication and adoption of new technologies.”数字化转型网szhzxw.cn
Bart Murphy, chief technology and information officer at OCLC, a library technology and research organization. Said he is also continuing to look into technology investments that could improve the hybrid work environment. Which the company adopted in April 2022 after working almost entirely remotely for the first two years of the pandemic.
“This includes constantly upgrading WiFi access points. Conference room technology and meeting Spaces to improve connectivity and collaboration within the office. We are migrating our phone system to Teams to provide a more efficient way to connect internal employees with external customers, “he said. “We continue to invest in our VPN capacity to ensure that those working from home have all the access and performance they need to do their jobs efficiently.”
“We will continue to intentionally host events for all employees to experience and build on the strong culture that exists at OCLC and to solicit input from employees,” he added.数字化转型网szhzxw.cn
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