9月8日，以“携手共创，质引未来”为主题的第三届中兴通讯质量峰会在深圳举办，中兴通讯执行副总裁，首席运营官谢峻石发表《创新与协同：着力推动高质量发展》的主题演讲，全面阐述了中兴通讯在新时代下以高质量带动公司有质量增长的有益实践。
谢峻石提到，“有质量增长”包含三层含义，即有质量的经营业绩，有市场的研发投入，有韧性的企业运营。过去几年，面对外部环境的复杂多变，中兴通讯直面挑战，迎难而上，实现了稳健的经营和有质量的增长。未来，宏观环境的不确定性风险将进一步增强，但长期的数字智能及绿色低碳的确定性趋势也将为ICT行业带来广阔的创新空间，为此，中兴通讯将坚持“创新引领，高效协同，质量护航”的发展理念，持续锻造核心竞争力，协同推进产业链自主安全可控，不断提升质量管理水平，推动公司实现高质量发展。
一、坚持“有质量的经营业绩，有市场的技术投入，有韧性的企业运营”
谢峻石回顾了中兴通讯过去几年的发展情况，他提到，我们认为“有质量的增长”包含三层含义，一是有质量的经营业绩，二是有市场的技术投入，三是有韧性的企业运营，过去几年，面对外部环境的复杂多变，中兴通讯直面挑战，迎难而上，实现了稳健的经营和有质量的增长。数字化转型网www.szhzxw.cn
首先，在有质量的经营业绩方面，一是有利润的收入，2019年到2022年，中兴通讯坚持“固本拓新，有质量增长”的经营宗旨，营收复合增长率保持在10%以上，归母净利润复合增长率达到16.2%；二是有现金流的利润，中兴通讯始终秉持“现金流第一，盈利与规模并重”的原则，2023年上半年，经营性现金流净额达64.3亿元，同比增长83.6%，自2018第四季度起，已经连续19个季度经营性现金流净额为正。
其次，在有市场的技术投入方面，过去几年，中兴通讯研发投入占比从2019年的13.8%提升至今年上半年的21.1%，高压强的研发投入为公司提供了持续创新的动力并带来了核心技术及关键产品市场份额的领先。根据外部咨询机构最新报告显示，中兴通讯专利技术价值超过450亿，并已累计获得中国专利奖10项金奖、3项银奖、34项优秀奖。同时在市场格局上，中兴通讯5G基站、5G核心网、固网宽带、光传输200G全球第二，5G移动宽带终端连续两年全球市场占有率第一，2022年，服务器及存储营收达百亿元，同比增长近80%，电信行业持续保持第一。数字化转型网www.szhzxw.cn
此外，在有韧性的企业运营方面，中兴通讯致力于打造“极致云公司”，通过持续的数字化转型，公司整体运营效率、研发效率、生产效率、应收和库存周转也大幅提升。同时，得益于数字化能力的加持，公司可在无办公场所、无数据中心的极限场景下实现24小时和7天内业务恢复。中兴通讯数字研发系统支撑了3万多名研发人员远程办公，远程办公效率达到公司内部办公效率的95%。中兴通讯还持续强化风险治理，通过了ISO 9000/ISO22301、TL 9000，产品安全，网络安全，信息安全等多项认证，业务连续性持续增强。此外，公司已连续十五年发布可持续发展报告，连续两年入选《财富》中国ESG影响力榜单，连续八次被纳入富时社会责任指数系列，在多项企业管理能力权威评估中名列前茅。
二、做好第一次，做好每一次，共筑高质量发展之路
谢峻石强调，未来，宏观环境的不确定性风险将进一步增强，但AIGC带来的新一轮技术变革正席卷而来，同时，东数西算、数字中国、信创等国家战略的加速落地也将为ICT行业带来广阔的创新空间，他指出，如何在不确定性中把握战略主动，赢得科技创新，抓住时代机遇是每个企业的头等大事，为此，中兴通讯将以“创新引领、高效协同、质量护航”的发展之道制胜未来。数字化转型网www.szhzxw.cn
首先是创新引领，作为一家全球化的高科技企业，中兴通讯已将创新融入公司的每一个环节，未来，公司将聚焦底层核心技术突破和基础设施能力的升级、锚定生产和交易效率的提升、提升用户的幸福感和安全感为核心目标坚持高压强的研发投入，持续突破。
面向底层核心技术突破和基础设施能力的提升，中兴通讯将继续发力芯片、算法和架构、器件和材料、数据库和操作系统等关键技术，加速从全连接向算力公司的转型，强网、强算，网算融合。
面向行业，中兴通讯将锚定生产和交易效率的提升，加快推进工业现场网及数智化创新应用的规模化商用，在内部，公司以南京滨江智能制造基地为样板持续深化数字化、智能化，目前已成功上线24大类、110余项工业融合创新应用，实现了CT、IT、DT与OT的全面融合，实现了生产和运营的全面优化，并加速向效率、成本和质量整体更优迈进。在外部，公司结合自身实践，携手合作伙伴持续深入行业现场，为客户打造真正“懂行”的融合方案。数字化转型网www.szhzxw.cn
面向个人，中兴通讯以提升用户幸福感和安全感为己任，推出了多款多形态的智能终端，移动互联产品以及全光智能家庭产品。比如5G安全旗舰手机中兴Axon 50 Ultra，首款AI裸眼3D平板，100%自主知识产权云电脑等；同时，为解决用户在安全方面的后顾之忧，公司还通过自研安全芯片、国密级算法等提升产品的安全性。未来，中兴通讯还将围绕用户持续打造安全的全场景智慧终端生态圈。
其次是高效协同，过去三十年，中国通信行业的快速崛起得益于产业链的高效分工协作，未来，中兴通讯将继续协同产业界，紧密合作，共同构建安全可靠，自主可控的产业生态链。
在产学研协同方面，2009年，中兴通讯产学研合作论坛正式成立，经过十多年的发展，已累计合作知名国际、国内高校，企业，科研机构超百家，共建数十家国家实验室、技术中心、创新中心等，累计合作项目700余项，投资数十亿元，成功孵化可落地、可应用的成果数百个；
在强化产业链协同方面，过去几年，中兴通讯通过资金投入，政策倾斜和专业支持等手拉手方式支持了200余家上游配套企业的协同创新；同时，通过构建数字化的供应体系，对市场行情进行前瞻性分析，实时调整供需之间的平衡；
在客户协同方面，中兴通讯持续加强和客户技术和市场层面的沟通，联合运营商，政企行业客户共建联合创新中心，承担国家课题研究、创新应用试点、难题攻关等，过去几年，中兴通讯联合运营商及500多家行业合作伙伴，在超过15个行业形成了100多项5G应用创新方案，为企业降本、增效、提质起到了极大的促进作用。数字化转型网www.szhzxw.cn
最后是以质量护航，谢峻石强调，质量是公司健康经营和稳健发展的守护者，面对不确定性和未来复杂场景，例如AIGC大模型、工业现代化、信创等，对质量提出的更高要求，中兴通讯将坚持“质量是生命，质量是效益”的质量观，“以客户为关注焦点”的质量管理原则，“做好第一次，做好每一次”的质量文化构建高水平质量管理体系。
他提到，在强化顶层设计方面，十年前，中兴通讯就开始试行首席质量官制度，在董事长的领导和授权下行使质量建议权、监督权和否决权，由首席质量官牵头建立全面的质量管理，推行矩阵式质量管理机制；组织建立、实施并维护多体系融合的一体化管理体系；制定质量战略和公司中长期质量策划；围绕公司主业务开展端到端的质量管理活动。数字化转型网www.szhzxw.cn
谢峻石介绍，2021年，中兴通讯“以客户为关注焦点的’智能至简’数字化质量管理模式”荣获第四届中国质量奖提名奖，2022年，中兴通讯质量专著入选“21世纪中国质量管理最佳实践”丛书，“’智能至简’数字化质量管理模式”的核心内涵就是通过数智化实现公司各业务领域的“质量内建、过程可视、风险可控、决策可信”，以促进公司提质增效，并实现质量管理从“问题导向”到“预防为主”的职责转变。
“预防为主，就是要知其然更要知其所以然，要从正向思维的角度把质量管理贯穿于整个业务流，比如从前端设计，从材料选型做好质量策划”，他强调，中兴通讯主张向前一步，让供应链和研发深入客户了解需求，把问题想在前面，此外还通过数字化手段、智能化的设备仪器来实现质量内建，比如在关键控制点嵌入监控点，并设置阈值，让系统自动进行预警，又如测试过程实时监控，质量预警拦截，站点AI自动质检等。过去几年，中兴通讯通过质量预防职责的转变和数智化手段，公司质量管理成效显著，生产不良品率改善61%，外场返还率改善50%。
谢峻石表示，未来已来，时不我待，中兴通讯将本着“创新引领、高效协同、质量护航”的发展理念，携手产业链合作伙伴持续锻造核心技术竞争力，协同推进产业链自主安全可控，不断提升公司质量管理水平，着力推动高质量发展。数字化转型网www.szhzxw.cn
翻译：
On September 8, the third ZTE Quality Summit with the theme of “Work Together, Quality Leads to the future” was held in Shenzhen. Xie Junshi, Executive Vice President and Chief Operating officer of ZTE, delivered a keynote speech titled “Innovation and Synergy: Striving to promote high-quality Development”, comprehensively expounded the beneficial practice of ZTE’s high-quality growth in the new era.
Xie Junshi mentioned that “quality growth” contains three layers of meaning, that is, quality business performance, market research and development investment, and resilient business operations. In the past few years, faced with the complex and changing external environment, ZTE has faced challenges head-on and achieved sound operation and quality growth. In the future, the uncertainty risk of the macro environment will be further enhanced, but the long-term trend of digital intelligence and green and low-carbon certainty will also bring broad space for innovation to the ICT industry. To this end, ZTE will adhere to the development concept of “innovation-led, efficient collaboration, quality escort”. Continue to forge core competitiveness, and jointly promote the independent security and controllability of the industrial chain. Constantly improve the quality management level, promote the company to achieve high-quality development.数字化转型网www.szhzxw.cn
First, adhere to the “quality of business performance, market technical input, resilient business operation”
Xie Junshi reviewed the development of ZTE in the past few years, he mentioned that we believe that “quality growth” contains three layers of meaning. One is the quality of business performance. The second is the market of technology investment. The third is the resilience of the enterprise operation, in the past few years. In the face of the complex and changing external environment, ZTE faced challenges, rose to the difficulties. We have achieved sound management and quality growth.
First of all, in terms of quality operating performance,
The first is profitable income. From 2019 to 2022, ZTE adheres to the business purpose of “consolidating capital and expanding new, with quality growth”. The compound growth rate of revenue remains above 10%. And the compound growth rate of net profit attributable to the parent reaches 16.2%. Zte has always adhered to the principle of “cash flow first, profit and scale equal importance”. In the first half of 2023, the net operating cash flow reached 6.43 billion yuan, an increase of 83.6% year-on-year. Since the fourth quarter of 2018, the net operating cash flow has been positive for 19 consecutive quarters.
Secondly, in terms of market technology investment,
In the past few years, ZTE’s R&D investment has increased from 13.8% in 2019 to 21.1% in the first half of this year, and the high-voltage R&D investment has provided the company with the impetus for continuous innovation and brought the leading market share of core technologies and key products. According to the latest report of external consulting institutions, ZTE’s patented technology is worth more than 45 billion yuan. And has won 10 gold awards, 3 silver awards and 34 excellence awards in China Patent Awards. At the same time, in the market pattern, ZTE 5G base station, 5G core network, fixed-line broadband, optical transmission 200G second in the world, 5G mobile broadband terminals for two consecutive years, the global market share of the first, in 2022, server and storage revenue reached 10 billion yuan, an increase of nearly 80%, the telecommunications industry continues to maintain the first.
In addition, in terms of resilient enterprise operations,
ZTE is committed to building an “extreme cloud company”. And through continuous digital transformation. The company’s overall operating efficiency, research and development efficiency, production efficiency, receivables and inventory turnover have also been significantly improved. At the same time, thanks to the blessings of digital capabilities. Companies can achieve business recovery within 24 hours and 7 days in extreme scenarios with no office space and no data center. Zte’s digital R & D system supports more than 30,000 R & D personnel to work remotely. And the remote working efficiency reaches 95% of the company’s internal office efficiency. 数字化转型网www.szhzxw.cn
Zte has also continued to strengthen risk management, passed ISO 9000/ISO22301, TL 9000, product safety, network security, information security and other certifications, and continued to enhance business continuity. In addition, the company has published sustainable development reports for 15 consecutive years, has been included in the Fortune China ESG Impact List for two consecutive years, has been included in the FTSE Social Responsibility Index series for eight consecutive years. And has ranked top in a number of authoritative assessments of corporate management capabilities.
Second, do it well for the first time, do it well every time, and build a road of high-quality development together
Xie Junshi stressed that in the future, the uncertainty risk of the macro environment will be further enhanced. But a new round of technological change brought by AIGC is coming. At the same time, the accelerated landing of national strategies such as East Number West calculation, digital China. And credit creation will also bring broad innovation space for the ICT industry. He pointed out that how to grasp the strategic initiative in uncertainty, win scientific and technological innovation. Seizing the opportunities of The Times is the top priority of every enterprise. To this end, ZTE will win the future with the development of “innovation leading, efficient collaboration, quality escort”.
The first is innovation leadership
As a global high-tech enterprise, ZTE has integrated innovation into every link of the company. In the future, the company will focus on the underlying core technology breakthrough and the upgrading of infrastructure capabilities, anchoring the improvement of production and transaction efficiency, and improving users’ happiness and security as the core goal, adhere to high pressure research and development investment, and continue to break through.数字化转型网www.szhzxw.cn
Facing the underlying core technology breakthrough and the improvement of infrastructure capabilities,
ZTE will continue to develop key technologies such as chips, algorithms and architectures, devices and materials, databases and operating systems, and accelerate the transformation from a fully connected to a computing company, with strong network, strong computing and network computing integration.
Facing the industry,
ZTE will anchor the improvement of production and transaction efficiency, and accelerate the large-scale commercialization of industrial field network and digital intelligent innovation applications. Internally, the company continues to deepen digitalization and intelligence with Nanjing Binjiang Intelligent Manufacturing Base as a model. And has successfully launched 24 categories and more than 110 industrial integration innovation applications. IT realizes the full integration of CT, IT, DT and OT, realizes the full optimization of production and operations. And accelerates the overall improvement of efficiency, cost and quality. Externally, the company combines its own practice and works with partners to continue to go deep into the industry site to create a truly “knowledgeable” integration solution for customers.
For individuals,
ZTE takes the responsibility of improving user happiness and security as its own. And has launched a number of multi-form intelligent terminals, mobile Internet products and all-optical smart home products. For example, 5G security flagship phone ZTE Axon 50 Ultra. The first AI naked eye 3D tablet, 100% independent intellectual property rights cloud computer, etc. At the same time, in order to solve users’ worries about security. The company also improves the security of products through self-developed security chips and state secret algorithms. In the future, ZTE will continue to build a secure full-scene smart terminal ecosystem around users.数字化转型网www.szhzxw.cn
The second is efficient collaboration
In the past three decades, the rapid rise of China’s communications industry has benefited from the efficient division of labor and cooperation in the industrial chain. In the future, ZTE will continue to cooperate closely with the industry to jointly build a safe, reliable, independent and controllable industrial ecological chain.
In terms of industry-university-research collaboration, in 2009, ZTE’s Industry-University-research Cooperation Forum was officially established. After more than a decade of development, ZTE has cooperated with more than 100 well-known international and domestic universities, enterprises, and scientific research institutions, built dozens of national laboratories, technology centers, and innovation centers. And accumulated more than 700 cooperation projects with an investment of billions of yuan. Hundreds of achievements that can be successfully incubated and applied;
In terms of strengthening the synergy of the industrial chain. In the past few years, ZTE has supported the collaborative innovation of more than 200 upstream supporting enterprises through capital investment, policy inclination and professional support. At the same time, through the construction of digital supply system, forward-looking analysis of market conditions, real-time adjustment of the balance between supply and demand;数字化转型网www.szhzxw.cn
In terms of customer collaboration, ZTE continues to strengthen communication with customers at the technical and market levels, jointly build a joint innovation center with operators, government and enterprise industry customers, undertake national research, innovation application pilot, problem solving, etc. In the past few years, ZTE has cooperated with operators and more than 500 industry partners. More than 100 5G application innovation schemes have been formed in more than 15 industries. Which has greatly promoted the cost reduction, efficiency improvement and quality improvement of enterprises.
Finally, quality escort,
Xie Junshi stressed that quality is the guardian of the company’s healthy operation and steady development. In the face of uncertainty and future complex scenarios. Such as AIGC large model, industrial modernization, innovation, etc., the higher requirements for quality. ZTE will adhere to the “quality is life, quality is efficiency” quality concept. The quality management principle of “customer as the focus” and the quality culture of “doing a good job for the first time, doing a good job every time” build a high-level quality management system.数字化转型网www.szhzxw.cn
He mentioned that in strengthening the top-level design,
ten years ago, ZTE began to trial the chief quality officer system. Under the leadership and authorization of the chairman to exercise quality advice, supervision and veto power. Led by the chief quality officer to establish a comprehensive quality management. The implementation of matrix quality management mechanism. To organize the establishment, implementation and maintenance of a multi-system integrated management system. Develop quality strategy and medium – and long-term quality planning; Carry out end-to-end quality management activities around the company’s main business.
Mr. Xie Junshi introduced that in 2021, ZTE’s “customer-focused ‘Intelligent to simple’ digital quality management model” won the nomination award of the fourth China Quality Award, and in 2022, ZTE’s quality monograph was selected into the “Best Practices of Quality Management in China in the 21st Century” series. The core connotation of the “intelligent to simple” digital quality management mode “is to realize the” quality built-in, process visible, risk controllable. And decision credible “of the company’s various business fields through the number intelligence. So as to promote the company’s quality improvement and efficiency. And realize the transformation of quality management from” problem oriented “to” prevention oriented “.数字化转型网www.szhzxw.cn
“Prevention first, is to know why it is more important to know, from the perspective of positive thinking to the quality management throughout the entire business flow, such as from the front-end design, from the material selection to do quality planning”,
he stressed that ZTE advocates a step forward. So that the supply chain and research and development in-depth customer understanding needs, the problem wants to be in front of. In addition, through digital means, intelligent equipment and instruments to achieve quality built-in. Such as embedding monitoring points in critical control points, and setting thresholds. So that the system automatically early warning, such as real-time monitoring of the test process, quality early warning interception, site AI automatic quality inspection and so on. In the past few years, ZTE has achieved remarkable results in quality management through the transformation of quality prevention responsibilities and data intellectualization. With the rate of defective products improved by 61% and the field return rate improved by 50%.数字化转型网www.szhzxw.cn
Xie Junshi said that the future has come, the time is not waiting for me. ZTE will be in line with the development concept of “innovation-led, efficient coordination, quality escort”, work with industry chain partners to continue to forge core technology competitiveness, coordinated to promote the industrial chain independent security and control. And constantly improve the quality management level of the company, and strive to promote high-quality development.
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