未来五年数字化发展的趋势是什么？

数字化转型是个趋势，那么对于企业来说，在未来五年，数字化转型需要格外关注哪几个层面？

本文分享2023 年需要了解的 145 个数字化转型统计数据，希望可以对各位有所帮助！

以下参考来自权威来源的顶级研究，如麦肯锡、德勤和 Gartner等最新数据。

希望通过这些数字化转型相关统计数据，以后帮助大家评估自家企业的数字化需求，制定行动计划并为未来做好准备。

一、数字化转型投资类数据

这一组统计数据突出了数字化转型投资的巨大增长，预计未来四年全球数字化转型支出将翻一番。然而，尽管增加了预算，大部分 IT 支出都用于维护，创新投资似乎滞后。

（1）全球数字化转型支出数据

到2022 年，全球在数字化转型支出达到1.8 万亿美元，预计到2025 年将增加到 2.8 万亿美元。
Mordor Intelligence对2020 年全球数字化转型市场的估值为 9989.9 亿美元，预计到2026 年将增至 27446.8 亿美元，年复合增长率为 17.42%。
根据世界经济论坛的数据，到 2025 年，数字化转型的社会和工业价值可能达到100 万亿美元。
IDC《全球半年度数字化转型指南》表明， 2017 年至 2022 年间数字化转型支出将实现16.7%的五年复合年增长率。 数字化转型网（www.szhzxw.cn）

（2）IT 预算是如何花费的

据德勤称，IT 部门平均超过 50% 的预算用于维护，只有19% 用于投资。
Forrester的研究显示了类似的情况，CIO 将大约 72% 的 IT 预算用于现有 IT 问题，而仅28% 用于创新。
2021 Spiceworks Ziff Davis 的 IT 状态研究发现，更新 IT 基础设施是 IT 预算增加的主要驱动力。根据调查，56% 的组织计划增加 IT 支出。
物联网在 2019 年占整个数字化转型市场的最大份额。然而，预计 AR/VR 技术将在 2025 年之前拥有最快的增长速度。

（3）谁管理数字化转型

研究表明，高管是数字化转型背后的驱动力，尤其是CEO 以及IT决策者对于成功的数字化转型至关重要。
CEO正在推动45% 的组织制定工作场所转型路线图，并为 63% 的公司的发展做出贡献。
根据 MuleSoft 的研究，97%的 IT 决策者都参与了 DT 项目。
在拥有敬业的首席数字官的组织中，成功进行数字化转型的可能性要高出 6 倍。
HR是拥有最成熟福利战略的企业的主要所有者。

二、数字化转型统计现状

数字化转型正在全球同步进行。绝大多数组织都制定了一些数字化转型计划，领先的行业是服务、金融和医疗保健。数字化转型网（www.szhzxw.cn）

然而，变革阻力和内部竞争阻碍了一些企业的发展。

超过90% 的组织拥有某种形式的数字计划。
只有23%的企业不依赖数字运营或产品。
据Forrester称，15% 的受访公司优先考虑 DT。
Gartner报告称，DT 是87% 的高级管理人员的组织优先事项。
27% 的经理表示，数字化现在是企业生存的问题。
在70% 的受访组织中，当务之急是使用技术来简化工作流程和手动流程。
据德勤称，87% 的企业认为数字化将颠覆他们的行业。然而，只有44% 的人准备好应对颠覆。
在57%的情况下，大多数组织认为 DT 对工作场所转型的影响将超过物理 (38%) 和文化 (15%) 因素。
60%的北美企业如今依赖在线云平台的数量是五年前的五倍。
Forrester报告称，21% 的公司认为他们已经完成了数字化转型。
高管们表示，DT 的最大优势在于提高了运营效率 (40%)、加快了上市时间 (36%)以及提高了满足客户期望的能力 (35%)。
不到1%的受访企业高管表示，他们的组织尚未开始进行云计算和传统现代化。
在数字优先战略方面，领先的行业是服务（95%）、金融服务（93%）和医疗保健（92%）。

（1）数字化转型失败的原因

麦肯锡报告称，70% 的数字化转型因员工抵制而失败。
28% 的公司将数字化转型视为成本中心，29% 的公司表示缺乏数据来证明投资回报率。抵制变革 (26%) 和合规或法律问题 (26%) 也会阻碍进展。
75% 的高管表示，他们的业务职能部门在数字项目上相互竞争，而不是合作。因此，64% 的受访者认为数字投资的收入增长没有上升。数字化转型网（www.szhzxw.cn）

（2）数字化转型驱动力数据统计

据麦肯锡称，143% 的预期投资回报率是由具有有效变革管理计划的企业实现的。相比之下，很少或根本没有变更管理的组织只能实现预期投资回报率的 35%。
超过30% 的 B2B 技术买家更喜欢聊天机器人和虚拟助手，而不是人工卖家。
69% 的雇主更喜欢具有数据科学技能的员工。
为了提高生产力，55%的公司采用工作场所转型解决方案。
专家预测，60%的公司将在 2022 年转向混合工作。
拥有支持他们工作的技术的公司的员工敬业度提高了 230% ，工作时间超过三年的可能性提高了 85%。
当谈到员工效率的驱动因素时，74% 的人提到了沟通工具，74% 的人提到了协作平台。
Jabra估计通信系统有助于将顶尖人才留住多达 4.5 倍。
一个全面运作的沟通系统可帮助组织保留高达450% 的顶尖人才。
互联工作场所可将企业房地产支出减少多达40%。
在埃森哲的一项调查中，76% 的经理同意公司需要将人员和技术结合在一起，同时更加重视人性。

（3）数字化转型与工作场所协作

据Forrester称，65% 的受访公司鼓励业务、分析和数据科学团队之间的协作。
大多数协作软件用户的满意度为85%。数字化转型网（www.szhzxw.cn）
大多数公司使用在线协作平台和社交媒体进行员工交流的比例为56% 。
协作工作场所的员工完成日常任务的效率比独立员工高50%以上。
协作和团队合作将公司销售额提高了27%，产品质量提高了 34%，产品开发提高了 30%。
83%的员工依靠技术与同事进行协作。
数字化工作场所和在线协作支持将生产力提高多达30%。
75%的员工认为协作和团队合作非常重要。

三、疫情三年对数字化转型的影响

超过四分之三的企业正计划对 IT 进行长期变革以应对新冠疫情。
在Gartner 的数字工作场所调查中，68% 的参与者一致认为，自 Covid 以来，更多高级管理人员已参与到数字工作场所中。
德勤报告称，在新冠疫情之前，只有 15% 的员工在家工作。自大流行开始以来，这些数字增加了 35%，因此现在有一半的劳动力在远程工作。
Covid将工作场所的数字化转型加速了五到十年。
一旦限制允许，近四分之三的受访员工希望更频繁地在家工作。
据微软称， 62%的人对在家工作有了更好的看法后，他们对同事有了更多的同情。
2020 年 5 月，在 Covid 开始时，企业设备上协作应用程序的安装量增加了176% 。
大多数企业 (67%) 至少有部分协作应用程序位于云中，三分之一的企业所有在线协作都基于云。
到 2020 年 4 月，67%的组织增加了网络会议软件的支出。

（1）数字化转型与金融服务

从 2009 年到 2029 年，使用网上银行的欧盟公民比例增加了两倍。
94%的网上银行客户每月至少使用一次网上账户。
全球金融高管将增强客户体验作为数字化转型的首要任务，76% 的人认为投资于客户，16% 的人优先考虑生产力和降低运营成本。数字化转型网（www.szhzxw.cn）
Juniper Research估计，到2023 年，聊天机器人将为银行节省 730 万美元的年度客户服务预算。
预计到2024年，在线和移动银行用户数量将达到60 亿左右。

（2）数字化转型与建筑业

据74%的设施管理公司称，BIM（建筑信息模型）将对设施管理行业产生重大影响。83% 的人认为 BIM 已经在这样做，而且这种情况将在未来五年内持续下去。

（3）零售业数字化转型统计

富士通报告称，在零售业，数字化转型的主要驱动力包括：提高竞争力 (70%)、降低成本和提高效率 (69% )、加强客户关系 (69%)、提高收入 (67%)、提高员工满意度(60%) 和转型的业务流程 (53%)。

四、数字化转型统计——挑战

一项员工调查发现，在35%的情况下，数字化转型最常见的障碍是 CEO。然而，拥有首席数字官的组织成功实现数字化转型的可能性要高出 1.6 倍。
根据美国联邦通信委员会的数据，2019 年有 2130 万美国人无法使用有线或无线宽带互联网。然而，BroadbandNow估计，现在没有高速互联网的人数是现在的两倍。
根据微软的数据，在家工作 12 个月后，42% 的人表示他们在家中缺乏重要的办公用品，并且十分之一的员工的互联网连接不足以完成他们的工作。
Forrester警告说，三分之一的组织在任何地方工作的第一次尝试都会失败。高达 30% 的企业要求完全在办公室工作，预计每月员工离职率将高达 2.5%。
皮尤研究中心发现，50% 的老年人表示缺乏知识，三分之一的人对使用设备缺乏信心。
在Sungard Availability Services的一项调查中，69% 的人表示他们没有获得足够的技术来简化他们的工作。63% 的人认为缺乏技术阻碍了他们在工作中开发新技能的能力。
在德勤的研究中，53% 的组织报告说，很大一部分员工需要更新他们的技能和能力以应对数字化进步。数字化转型网（www.szhzxw.cn）
Ponemon的一项调查发现，82% 的 IT 安全和 C 级高管至少有一次可归因于数字化转型的数据泄露。

（1）员工数字技能差距

在全球数字技能指数中，近75% 的工人觉得没有能力学习现在所需的数字技能，76% 的工人认为未来没有能力学习。
Salesforce 和 RAND Europe报告称，数字技能差距扰乱了业务增长。根据这项研究，G20 国家中的 14 个国家可能会错失 1.5 万亿美元的 GDP 总增长。
超过一半的全球数字技能指数受访者希望提升技能以帮助他们攀登职业阶梯。
60%的全球调查参与者表示，当今企业最需要协作技术技能。然而，只有 25% 的人认为他们的协作技术技能是先进的。
几乎一半的全球数字技能指数参与者认为数字可持续发展技能现在或未来五年很重要。但只有25% 的人表示他们拥有促进可持续商业活动的先进数字技能。
世界经济论坛和麦肯锡都报告说，组织与雇主之间的技能差距将越来越大，现在雇主正在寻找具有批判性思维、分析和解决问题能力以及适应性、复原力和自我管理能力的员工。麦肯锡的调查发现，89% 的全球公司目前存在或预计存在技能差距。

（2）数字化转型对员工的影响

根据Infosys Digital Radar 2022，自大流行以来，技术采用呈指数级增长，为企业设定了新的最低标准。然而，那些充分利用技术的人强调了人的因素。
ScienceDirect确定了员工面临的五个与技术相关的压力点：超负荷、分心和干扰、侵入工作之外的生活、监控和数字工作的节奏。数字化转型网（www.szhzxw.cn）
只有 30% 的Qualtrics研究人员表示，他们对公司技术的体验超出了他们的预期。
在对企业主和员工进行的一项调查中， 86% 的人将工作场所问题归咎于沟通工具不佳或不足。
当谈到使用在线协作工具分心时，41% 归结为个人对话，39% 是由于请求让员工下班造成的。
40% 的员工认为组织应该对在工作场所使用在线协作工具制定更严格的规定。

（3）员工敬业度

根据盖洛普2022 年全球工作场所状况报告，只有21% 的员工从事工作。
盖洛普的荟萃分析发现，员工敬业度得分最高的组织比敬业度得分低的组织利润高 21% 。员工高度敬业的企业的生产力也提高了 17%。
拥有强大企业文化的公司的收入增长率是其四倍以上。
Think With Google 报告称，2020 年与团队建设相关的 Google 搜索量增加了 9% 。

（4）员工福利

德勤报告称，80% 的公司认为员工福利对业务成功很重要或非常重要，但只有12% 的公司表示他们有能力解决这个问题。数字化转型网（www.szhzxw.cn）
在全球人力资本趋势调查中，95% 的人力资源主管同意员工倦怠会影响留任率。
Limeade和 Quantum Workplace的研究表明，幸福感较高的员工更有可能投入工作、享受工作并推荐雇主。

（5）留住员工

在拥有 50-500 名员工的受访企业中，超过63%的企业表示，留住员工比招聘员工更难。
FlexJobs报告称，79% 的员工会更忠诚于提供灵活工作选择的公司。
根据Owl Labs的数据，可以选择在家工作的美国雇主将员工流动率降低了 25%。
拥有根据反馈采取行动的经理的员工留在公司的可能性要高出四倍。

五、数字化转型对客户体验的影响

提升客户体验是 DX 的巨大推动力。公司正在大力投资以实现改进。然而，数字化转型计划并不总是由知情的客户研究驱动，而且往往不能满足客户的期望。
Forrester预测，通过数字平台进行的客户互动将增加 40%。
超过70%的 B2B 组织的数字体验不能满足客户的需求或期望。
到 2022 年，企业在客户体验方面的支出预计将达到6410 亿美元。
据麦肯锡称，将 DX 重点放在客户体验上可以使客户满意度提高 20-30%，并在该地区带来 20-50% 的经济收益。数字化转型网（www.szhzxw.cn）
福布斯报告称，如果访问企业的移动网站有困难，40% 的消费者最终会访问竞争对手的网站。
大多数以客户为中心的组织 (84%) 强调移动客户体验。
高达74% 的企业买家愿意为更好的 B2B 体验支付更多费用。
当前的 DX 工作集中在现代化客户接触点 (54%)和支持基础设施 (45%) 上。然而，41% 的组织在没有深入的客户研究的情况下投资于数字化转型。

六、远程工作的数字化转型统计

根据Forrester的说法，远程工作现在已成为常态，与 Covid 之前的水平相比，将增加 300%。
Global Workplace Analytics报告称，从 2005 年到 2018 年，远程工作增加了 173%。
多达16%的全球企业现在完全处于远程状态。
德勤报告称，近75% 的员工更喜欢在远程工作和办公室工作之间取得平衡。
微软工作趋势指数中66% 的全球雇主正在设计混合安排的工作场所。
TECLA报告称，85% 的经理认为拥有一些远程工作人员的团队将成为标准。
根据Owl Labs的说法，小型企业雇用全职远程员工的可能性是其两倍。

（1）远程工作的好处

对于员工而言，在家工作的主要好处是无需通勤（47% 的受访者）和更大的灵活性（43%）。
根据FlexJobs的说法，远程工作人员感觉更有效率的原因包括：更少的干扰 – 68%，更安静的工作环境 – 68%，更舒适的设置 – 66%，能够更好地集中注意力 – 63%，没有办公室政治 – 55%。
Flexjobs表示，390 万员工至少在某些时候远程工作。这些工人减少的温室气体排放量相当于让600,000 辆汽车停驶一整年。数字化转型网（www.szhzxw.cn）
美国环保署表示，86% 的通勤者开车上班。
大多数（77%）远程工作者表示在家工作提高了他们的生产力。
根据Global Workplace Analytics的数据，组织为每位半职远程工作者平均每年节省 11,000 美元。

（2）远程工作和员工偏好

人力资源顾问Robert Half 的调查发现，60% 转移到远程的员工在没有日常通勤的情况下可以更好地平衡工作与生活。
微软报告称，由于每个人都在同一个在线房间， 52% 的受访者认为远程会议更受重视和参与。
然而，同一项调查显示，自从搬到远程办公后， 60% 的人感觉与同事的联系减少了。
在Qualtrics的研究中，如果被迫全职返回办公室， 35% 的员工会寻找新工作。
在灵活工作方面，69% 的千禧一代愿意将某些工作福利换成更灵活的工作环境。
根据Owl Labs的数据，如果不能继续在家工作， 32% 的人会辞职。

（3）在家工作的挑战

根据微软的远程工作趋势报告，周末工作有所增加。周六和周日的团队聊天增加了 200%。此外，工作日上午 8 点至晚上 9 点和下午 6 点至 8 点之间的团队聊天数量分别增加了 15% 和 23%。
Gensler报告称，50% 的 Z 世代和千禧一代在家工作时会分心。
沟通是20%的远程工作者的障碍。
Gensler报告说，尽管虚拟协作软件得到广泛采用，但与人相关的原因仍然是员工上班的最重要原因。调查发现，55% 的人表示协作更难， 51% 的人表示远程工作时更难及时了解同事的工作。
根据微软的工作趋势指数，公司不为 46% 的员工支付远程工作费用。
福布斯报告称， 20% 的远程员工有时会在家工作感到孤独，并表示他们失去了归属感。
OpenVPN的一项调查发现，54% 的 IT 专业人士认为在家工作存在更大的安全风险。

七、数字化转型的未来和趋势

随着灵活、混合工作的继续，以及在线市场取代传统店面，预计对 DX 的投资将会增长。
随着员工体验与客户体验日益融合，基于互联网的协作工具和人工智能平台正在兴起。
从 2020 年到 2030 年，对直接数字化转型的投资预计将以18% 的年复合增长率增长。到 2023 年，随着组织在现有战略和投资的基础上成为大规模数字化的未来企业，预计将达到 7 万亿美元。
据 IDG 称，数字化转型占所有技术支出的 40%。
在新冠疫情之后，72% 的组织预计面对面会议会减少。
据微软称，在大流行后，82% 的经理期望更加灵活和在家工作。71% 的员工和经理希望继续进行一些远程工作。数字化转型网（www.szhzxw.cn）
Gartner报告称，到 2025 年，每天 50% 的企业虚拟活动将在公司的视频会议平台上举行。
Upwork预测，到 2028 年，73% 的团队将拥有远程工作人员。
到 2025 年，千禧一代将占全球劳动力的 75%，这将对企业文化、协作和沟通产生影响。

结束语：

对于大多数企业来说，数字化转型已经不是选择题，而是必答题了，希望上述的数据能对大家有所帮助！

最后，为大家介绍一下织信低代码——一款企业级应用搭建工具。

翻译：

What are the digital trends in the next five years?

Digital transformation is a trend, so for enterprises, in the next five years, digital transformation needs to pay special attention to several aspects?

This article shares 145 digital transformation statistics you need to know in 2023, hoping to help you!

The following references top research from authoritative sources, such as the latest data from McKinsey, Deloitte and Gartner. 数字化转型网（www.szhzxw.cn）

We hope that these digital transformation statistics will help you assess the digital needs of your business, develop an action plan, and prepare for the future.

Digital transformation investment data

This set of statistics highlights the huge growth in investment in digital transformation, with global spending on digital transformation expected to double over the next four years. However, despite the increased budget, the majority of IT spending goes to maintenance, and investment in innovation appears to be lagging.

(1) Global digital transformation spending data

Global spending on digital transformation will reach $1.8 trillion by 2022 and is expected to increase to $2.8 trillion by 2025.

Mordor Intelligence values the global digital transformation market at $998.99 billion in 2020 and expects it to increase to $2,744.68 billion by 2026, representing a compound annual growth rate of 17.42%.

According to the World Economic Forum, the social and industrial value of digital transformation could reach $100 trillion by 2025.

IDC’s Worldwide Semi-Annual Digital Transformation Guide indicates that digital transformation spending will achieve a five-year compound annual growth rate of 16.7% between 2017 and 2022.

(2) How is the IT budget spent

According to Deloitte, the average IT department spends more than 50 percent of its budget on maintenance and only 19 percent on investment.

Forrester research shows a similar picture, with CIOs spending about 72% of their IT budgets on existing IT issues and only 28% on innovation. 数字化转型网（www.szhzxw.cn）

The 2021 Spiceworks Ziff Davis State of IT study found that updating IT infrastructure is the main driver of increased IT budgets. According to the survey, 56% of organizations plan to increase IT spending.

Iot accounted for the largest share of the overall digital transformation market in 2019. However, AR/VR technology is expected to have the fastest growth rate until 2025.

(3) Who manages digital transformation

Research shows that executives are the driving force behind digital transformation, with ceos and IT decision makers in particular critical to successful digital transformation.

Ceos are driving workplace transformation roadmaps in 45 percent of organizations and contributing to the growth of 63 percent of companies.

According to MuleSoft research, 97% of IT decision makers are involved in DT projects.

Organizations with an engaged chief digital officer are six times more likely to have a successful digital transformation.

HR is the primary owner of the business with the most mature benefits strategy.

Statistical status of digital transformation

Digital transformation is happening all over the world. The vast majority of organizations have some digital transformation plan in place, with the leading industries being services, finance, and healthcare.

However, resistance to change and internal competition have hindered the growth of some businesses.

More than 90% of organizations have some form of digital initiative.

Only 23% of businesses do not rely on digital operations or products.

According to Forrester, 15 percent of surveyed companies prioritize DT.

Gartner reports that DT is an organizational priority for 87 percent of senior executives.

Twenty-seven percent of managers say digitization is now a matter of business survival.

In 70 percent of organizations surveyed, using technology to streamline workflows and manual processes is a top priority.

According to Deloitte, 87% of businesses believe digitalization will disrupt their industry. However, only 44 percent are prepared for disruption.

In 57% of cases, the majority of organizations believe that DT will have a greater impact on workplace transformation than physical (38%) and cultural (15%) factors.

60% of North American businesses rely on online cloud platforms today, five times as many as five years ago. 数字化转型网（www.szhzxw.cn）

Forrester reports that 21% of companies believe they have completed their digital transformation.

Executives said that the biggest advantages of DT are improved operational efficiency (40%), faster time to market (36%), and improved ability to meet customer expectations (35%).

Less than 1% of business executives surveyed said their organizations have not yet begun cloud and legacy modernization.

The leading industries in terms of digital-first strategies are services (95%), financial services (93%) and healthcare (92%).

(1) Reasons for the failure of digital transformation

McKinsey reports that 70% of digital transformations fail due to employee resistance.

Twenty-eight percent of companies view digital transformation as a cost center, and 29 percent report a lack of data to justify ROI. Resistance to change (26%) and compliance or legal issues (26%) also hinder progress.

75% of executives say their business functions are competing with each other on digital projects rather than collaborating. As a result, 64 percent of respondents see no rise in revenue growth from digital investments. 数字化转型网（www.szhzxw.cn）

(2) Statistics of driving forces of digital transformation

According to McKinsey, the expected return on investment of 143% is achieved by companies with effective change management programs. In contrast, organizations with little or no change management achieve only 35% of their expected return on investment.

More than 30 percent of B2B technology buyers prefer chatbots and virtual assistants over human sellers.

69% of employers prefer employees with data science skills.

To increase productivity, 55% of companies are adopting workplace transformation solutions.

Experts predict that 60% of companies will shift to hybrid work by 2022.

Companies with technology that supports their work have a 230% increase in employee engagement and an 85% increase in the likelihood of staying on the job longer than three years.

When it comes to drivers of employee productivity, 74 percent mentioned communication tools and 74 percent mentioned collaboration platforms.

Jabra estimates that communication systems help retain top talent by up to 4.5 times.

A fully functioning communication system helps organizations retain up to 450% of their top talent.

A connected workplace can reduce corporate real estate spending by up to 40%.

In an Accenture survey, 76 percent of managers agreed that companies need to bring people and technology together while placing more emphasis on humanity.

Digital transformation and workplace collaboration

According to Forrester, 65 percent of surveyed companies encourage collaboration between business, analytics, and data science teams. 数字化转型网（www.szhzxw.cn）

Most collaboration software users have a satisfaction rate of 85%.

The majority of companies use online collaboration platforms and social media for employee communication at 56 percent.

Employees in collaborative workplaces complete daily tasks more than 50% more efficiently than independent employees.

Collaboration and teamwork increased the company’s sales by 27%, product quality by 34%, and product development by 30%.

83% of employees rely on technology to collaborate with colleagues.

Digital workplaces and online collaboration support increase productivity by up to 30%.

75% of employees consider collaboration and teamwork to be very important.

The impact of the epidemic on digital transformation in the past three years

More than three-quarters of businesses are planning long-term changes to IT in response to COVID-19.

In Gartner’s Digital Workplace survey, 68% of participants agreed that more senior executives have become involved in the digital workplace since Covid.

Deloitte reported that before the coronavirus pandemic, only 15 percent of employees worked from home. These numbers have increased by 35 percent since the pandemic began, so that half of the workforce is now working remotely. 数字化转型网（www.szhzxw.cn）

Covid has accelerated the digital transformation of the workplace by five to ten years.

Nearly three-quarters of employees surveyed would like to work from home more often once restrictions allow.

According to Microsoft, 62 percent of people have more empathy for their co-workers after they have a better view of working from home.

In May 2020, at the start of Covid, there was a 176% increase in the installation of collaboration applications on enterprise devices.

Most enterprises (67%) have at least some of their collaboration applications in the cloud, and a third of all online collaboration is cloud-based.

By April 2020, 67 percent of organizations will increase spending on web conferencing software.

(1) Digital transformation and financial services

Between 2009 and 2029, the proportion of EU citizens using online banking tripled.

94% of online banking customers use an online account at least once a month.

Global financial executives cite enhancing customer experience as a top priority for digital transformation, with 76 percent citing investing in customers and 16 percent prioritizing productivity and reducing operating costs. 数字化转型网（www.szhzxw.cn）

Juniper Research estimates that chatbots will save banks $7.3 million in annual customer service budgets by 2023.

The number of online and mobile banking users is expected to reach around 6 billion by 2024.

(2) Digital transformation and construction industry

According to 74% of facilities management companies, BIM (Building Information Modeling) will have a significant impact on the facilities management industry. Eighty-three percent believe BIM is already doing this and that this will continue to be the case over the next five years.

(3) Retail digital transformation statistics

Fujitsu reports that in the retail sector, the main drivers of digital transformation include: increased competitiveness (70%), reduced costs and improved efficiency (69%), enhanced customer relationships (69%), improved revenue (67%), improved employee satisfaction (60%) and transformed business processes (53%).

Digital transformation statistics – Challenges

An employee survey found that in 35% of cases, the most common obstacle to digital transformation is the CEO. However, organizations with a chief digital officer are 1.6 times more likely to successfully achieve digital transformation.

According to the Federal Communications Commission, 21.3 million Americans did not have access to wired or wireless broadband Internet in 2019. However, BroadbandNow estimates that twice as many people now don’t have high-speed Internet.

According to Microsoft, after 12 months of working from home, 42 percent of people say they lack important office supplies at home, and one in 10 employees’ Internet connection is insufficient to complete their work. 数字化转型网（www.szhzxw.cn）

Forrester warns that one in three organizations will fail on their first attempt to work anywhere. Up to 30% of businesses require full office work, and monthly employee turnover is expected to be as high as 2.5%.

The Pew Research Center found that 50 percent of older adults report a lack of knowledge and a third lack confidence in using devices.

In a survey by Sungard Availability Services, 69 percent said they don’t have access to enough technology to streamline their jobs. 63% believe that a lack of technology hinders their ability to develop new skills at work.

In the Deloitte study, 53 percent of organizations reported that a significant portion of their workforce needs to update their skills and capabilities to cope with digital advancements.

A Ponemon survey found that 82% of IT security and C-level executives have had at least one data breach attributable to digital transformation.

(1) Employee digital skills gap

In the Global Digital Skills Index, nearly 75 percent of workers do not feel capable of learning the digital skills needed today, and 76 percent do not feel capable of learning in the future.

Salesforce and RAND Europe report that the digital skills gap disrupts business growth. According to the study, 14 of the G20 countries could miss out on $1.5 trillion in total GDP growth.

More than half of Global Digital Skills Index respondents want to upgrade their skills to help them climb the career ladder.

Sixty percent of global survey participants say collaboration technology skills are most needed in businesses today. However, only 25 percent consider their collaborative technology skills to be advanced.

Almost half of Global Digital Skills Index participants believe digital sustainability skills are important now or in the next five years. But only 25 percent say they have advanced digital skills to facilitate sustainable business activities. 数字化转型网（www.szhzxw.cn）

Both the World Economic Forum and McKinsey report that there will be a growing skills gap between organizations and employers, who are now looking for employees with critical thinking, analytical and problem-solving skills, as well as adaptability, resilience and self-management skills. The McKinsey survey found that 89% of global companies currently have or expect to have a skills gap.

(2) The impact of digital transformation on employees

According to Infosys Digital Radar 2022, technology adoption has grown exponentially since the pandemic, setting a new minimum standard for businesses. However, those who make the most of technology emphasize the human factor.

ScienceDirect identified five technology-related stress points that employees face: overload, distraction and disruption, intrusion into their lives outside of work, monitoring, and the pace of digital work.

Only 30% of Qualtrics researchers said their experience with the company’s technology exceeded their expectations.

In a survey of business owners and employees, 86 percent blamed poor or inadequate communication tools for workplace problems.

When it comes to distractions using online collaboration tools, 41 percent are attributed to personal conversations and 39 percent are caused by requests to take employees off work.

40% of employees believe that organizations should have stricter rules for the use of online collaboration tools in the workplace.

(3) Employee engagement

According to Gallup’s 2022 State of the Global Workplace report, only 21 percent of employees are engaged. 数字化转型网（www.szhzxw.cn）

A Gallup meta-analysis found that organizations with the highest employee engagement scores were 21% more profitable than those with low engagement scores. Companies with highly engaged employees also saw a 17 percent increase in productivity.

Companies with strong corporate cultures grow their revenue more than four times as fast.

Think With Google reports a 9% increase in Google searches related to team building in 2020.

(4) Employee benefits

Deloitte reports that 80 percent of companies consider employee well-being to be important or very important to business success, but only 12 percent say they have the ability to address the issue.

In the Global Human Capital Trends Survey, 95% of HR executives agree that employee burnout affects retention.

Research by Limeade and Quantum Workplace shows that employees with higher levels of well-being are more likely to engage, enjoy their work, and recommend employers.

(5) Employee retention

More than 63 percent of companies surveyed with 50-500 employees say it is harder to retain employees than to recruit them.

According to FlexJobs, 79% of employees are more loyal to a company that offers flexible working options.

According to Owl Labs, U.S. employers with the option to work from home have reduced employee turnover by 25 percent. 数字化转型网（www.szhzxw.cn）

Employees who have managers who act on feedback are four times more likely to stay with the company.

The impact of digital transformation on customer experience

Enhancing the customer experience is a huge driver for DX. The company is investing heavily to make improvements. However, digital transformation initiatives are not always driven by informed customer research and often fail to meet customer expectations.

Forrester predicts that customer interactions through digital platforms will increase by 40%.

More than 70% of B2B organizations’ digital experiences do not meet customer needs or expectations.

By 2022, enterprise spending on customer experience is expected to reach $641 billion.

According to McKinsey, focusing DX on customer experience can increase customer satisfaction by 20-30% and generate 20-50% economic gains in the region.

Forbes reports that 40 percent of consumers end up visiting a competitor’s website if they have trouble accessing a business’s mobile website.

The majority of customer-centric organizations (84%) emphasize the mobile customer experience.

Up to 74% of business buyers are willing to pay more for a better B2B experience.

Current DX efforts are focused on modernizing customer touchpoints (54%) and support infrastructure (45%). However, 41% of organizations are investing in digital transformation without in-depth customer research.

Statistics on digital transformation of remote work

According to Forrester, remote working is now the norm and will increase by 300% compared to pre-COVID-19 levels.

Global Workplace Analytics reports that remote work has increased by 173% from 2005 to 2018.

As many as 16 percent of global businesses are now completely remote.

Deloitte reports that nearly 75% of employees prefer a balance between working remotely and working in the office. 数字化转型网（www.szhzxw.cn）

66% of global employers in the Microsoft Work Trends Index are designing workplaces with mixed arrangements.

TECLA reports that 85% of managers believe teams with some remote workers will become the standard.

According to Owl Labs, small businesses are twice as likely to hire full-time remote employees.

(1) The benefits of remote work

For employees, the main benefits of working from home are no commute (47% of respondents) and greater flexibility (43%).

According to FlexJobs, the reasons why remote workers feel more productive include: fewer distractions – 68 percent, quieter work environments – 68 percent, more comfortable Settings – 66 percent, being able to focus better – 63 percent, and no office politics – 55 percent.

Flexjobs says 3.9 million of its employees work remotely at least some of the time. These workers reduce greenhouse gas emissions by the equivalent of taking 600,000 cars off the road for an entire year.

The EPA says 86 percent of commuters drive to work.

The majority (77%) of remote workers say that working from home increases their productivity.

According to Global Workplace Analytics, organizations save an average of $11,000 per year for each part-time remote worker.

(2) Remote working and employee preferences

A survey by human resources consultant Robert Half found that 60 percent of employees who moved remotely had a better work-life balance without the daily commute.

Microsoft reports that with everyone in the same online room, 52% of respondents feel that teleconferencing is more valued and engaged.

However, the same survey revealed that 60 percent of people feel less connected to their co-workers since moving to telecommuting. 数字化转型网（www.szhzxw.cn）

In the Qualtrics study, 35% of workers would look for a new job if forced to return to the office full-time.

When it comes to flexible working, 69 percent of millennials are willing to trade in certain workplace benefits for a more flexible working environment.

According to Owl Labs, 32% of people would quit their jobs if they could no longer work from home.

(3) Challenges of working from home

According to Microsoft’s Remote Working Trends report, weekend work has increased. Team chats increased 200% on Saturdays and Sundays. In addition, the number of team chats between 8 a.m. and 9 p.m. and 6 p.m. and 8 p.m. on weekdays increased by 15 percent and 23 percent, respectively.

Gensler reports that 50% of Gen Z and millennials are distracted when working from home.

Communication is a barrier for 20% of remote workers.

Gensler reports that despite the widespread adoption of virtual collaboration software, human-related reasons remain the most important reason employees go to work. The survey found that 55 percent said it was harder to collaborate, and 51 percent said it was harder to keep up to date with their colleagues when working remotely. 数字化转型网（www.szhzxw.cn）

According to Microsoft’s Work Trends Index, companies don’t pay for 46 percent of their employees to work remotely.

Forbes reports that 20 percent of remote workers sometimes feel lonely working from home and say they lose a sense of belonging.

A survey by OpenVPN found that 54% of IT professionals believe that working from home is a greater security risk.

The future and trends of digital transformation

As flexible, hybrid work continues and online marketplaces replace traditional storefronts, investment in DX is expected to grow. 数字化转型网（www.szhzxw.cn）

As employee experience and customer experience increasingly converge, Internet-based collaboration tools and artificial intelligence platforms are emerging.

From 2020 to 2030, investment in direct digital transformation is expected to grow at a compound annual growth rate of 18%. By 2023, it is expected to reach $7 trillion as organizations build on existing strategies and investments to become massively digital future enterprises.

According to IDG, digital transformation accounts for 40% of all technology spending.

In the wake of the COVID-19 pandemic, 72 percent of organizations expect fewer face-to-face meetings.

According to Microsoft, after the pandemic, 82% of managers expect to be more flexible and work from home. 71% of employees and managers expect to continue to do some remote work.

Gartner reports that by 2025, 50 percent of daily enterprise virtual events will take place on a company’s video conferencing platform.

Upwork predicts that by 2028, 73 percent of teams will have remote workers.

By 2025, millennials will make up 75% of the global workforce, which will have an impact on corporate culture, collaboration, and communication.

Concluding remarks:

For most companies, digital transformation is no longer a choice question, but a required answer, I hope the above data can help you! 数字化转型网（www.szhzxw.cn）

Finally, for you to introduce the letter low code – an enterprise application building tool.

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